Entry Level Service Partnership Coordinator Role

**Entry Level Service Partnership Coordinator Role**
- **Join AQA to push your career forward for a new development opportunity**
- **A Full-time role to deliver high-quality services and support**
- **An organisation that empowers and authentically values its staff**

The Service Partnership Coordinator is responsible for ensuring quality support and personalised services are provided to AQA clients. This position works within a collaborative and experienced team and is resourced by AQA’s diverse service offerings and teams including Allied Health, Support Coordination and Lived Experience Teams and Services. This role will manage a low complex caseload with development opportunities to advance to a level4 Service Partnership Coordinator position.

The incumbent works in partnership with Clients and their support networks to design and develop supports to enable them to:

- Achieve their goals, aspirations and outcomes
- Maintain their independence
- Connect and be a contributor and valued member of their community
- Maximise the use of their funding

**Why join AQA?**
- Rewarding position
- Salary packaging benefits
- Flexible work arrangements
- Ongoing training & development opportunities
- Diverse and collaborative team and service model
- Support of experienced coordination and administration teams
- Access to the Employee Assistance Program (EAP) and more

**About the role**

The Service Partnership Coordinator supports and coordinates the provision of effective, efficient and high-quality support and outcomes to AQA clients and ensures services and delivery of supports is aligned with AQA’s values, model of Service Partnership and is informed by the lived experience.

Key responsibilities include;
- Facilitates and builds client confidence and support of AQA and its offerings, while keeping the business accountable.
- Ensuring client expectations and outcomes are met and achieved and providing valuable feedback and insight to the business identifying service trends, market intelligence, gaps, risks and opportunities for improvement.
- Review and development of effective support plans and service documents to ensure they are meaningful and reflect current needs.
- Provide staff with appropriate communication on feedback received that supports professional development and increased client satisfaction.
- Review viability of existing client programs, suite of supports and services to ensure the capacity of clients to work in Partnership with AQA.
- Work from a strength-based approach with a focus on improving and enhancing client and staff experiences with AQA.
- Respond to feedback and complaints constructively to ensure outcomes are directed to continuous improvement.
- Provide staff with appropriate communication on feedback received that supports professional development and increased client satisfaction.

**About you**

We are looking for a team member who enjoys working in a fast-paced, dynamic, and cohesive team environment. If you have strong problem-solving skills and attention to detail along with solid interpersonal, negotiating and influencing skills to build and maintain effective working relationships we want to hear from you

**Selection Criteria**:
**Desirable**:

- Previous experience in the disability / community / NDIS sector is an advantage.
- Industry relevant qualifications such as Advanced Diploma in Disability, Certificate IV in Disability Studies, Certificate IV in Community Services or similar.
- Knowledge and understanding of disability and/or community services sector and demonstrates contemporary professional knowledge, values, and practice
- Knowledge of National Disability Insurance Scheme (NDIS), its Operational Guidelines and relevant legislation.

**Essential**:

- Commitment and skills in providing excellent customer service and support to clients
- The ability to be culturally responsive by demonstrating an understanding of the issues affecting our people and communicating with sensitivity and effectiveness
- A commitment to the inclusion and participation of people who have a disability within their local and natural communities
- Demonstrated skills in establishing and maintaining effective professional relationships with internal & external stakeholders.
- Excellent initiative and self-directed work practices as well as highly developed organisational skills
- Good interpersonal and communication skills
- Strong IT skills including experience in Google Suite Tools and the ability to use digital portals, data management and scheduling systems and platforms.
- Provide evidence of a minimum of 3 COVID-19 vaccinations before commencing employment or a valid medical exemption certificate
- NDIS workers screening check (or willingness to obtain prior to commencement).

Your positive attitude, tenacity and an exposure to the disability / customer services / community services sector will be a great advantage. We are currently going through a period of challenging e