Claims Manager

6 days ago

Brisbane QLD, Australia Australian Retirement Trust Full time $90,000 - $120,000 per year

Take hold of a permanent monster opportunity and join our Claims team as a Claims Manager. If you're a good fit for this role and live in Brisbane, we'd love you to apply.

Why join us?

  • You'll get 14% super as standard, to help your future come alive.
  • Unleash your potential and build a career to be proud of through excellent training and development opportunities.
  • Balance your work between in-person days at our purpose-built hubs and working from home.
  • In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

About the role

We're all about helping our members make the most of their money. And while they go after their goals, you can too. As a Claims Manager, you'll guide people through their claims journey, making a real difference when it matters most. You'll be backed by a strong team and get hands-on training to build your skills. If you're ready to use your expertise to help others and grow your career, this is the role for you.

Day to day, you'll:

  • Manage life, disability, and income protection claims with a proactive approach.
  • Assess claims by reviewing medical, contractual, and occupational details.
  • Conduct phone interviews to understand members' needs and plan their return to work.
  • Communicate clearly with members, employers, and health professionals.
  • Help improve processes and contribute to a positive team environment.

Location: Brisbane

About you

You're a people person who loves solving problems and making things better. You know how to handle sensitive situations with empathy and professionalism. You're organised, a great communicator, and you thrive in a team setting. If you want to use your skills to help others and grow with us, we'd love to hear from you.

  • You have experience in customer service and handling client interactions.
  • You have strong analytical and problem-solving skills.
  • You have excellent verbal and written communication skills.
  • You're able to manage multiple claims and keep accurate records.
  • You're flexible, empathetic, and a true team player.

About us

Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you'll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Apply online now

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close COB 14 October.

We don't want to leave you with a monstrous wait. So, you'll hear from us after the closing date to find out whether you've made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.

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