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Sales Manager

2 weeks ago

Perth, Australia Team Global Express Full time

**JOB DESCRIPTION**

**About Us**
Team Global Express (TGE) is an Australian owned logistics business driving more sustainable transport solutions for our customers. Built on a 130-year-old history, our innovative thinking, assets, and capabilities support national interests, helping businesses operate efficiently. Our dynamic teams deliver across an expansive road, rail, air, and sea network, providing transport, logistics, and business solutions to customers throughout Australia and New Zealand.

Team Global Express is led by Christine Holgate, Group CEO, and backed by Allegro Funds, Australia’s most awarded transformation and turnaround private equity firm.

**About the role**
This role is responsible for the leadership and development of a Strategic Account Management team in all matters related to account management, customer relationship management and Mining & Resources growth in Western Australia.

You will be responsible for actively leading Team Global Express’s strategic account management team, within Western Australia. The team will comprise Strategic Account Managers (SAMs) each with bespoke customer portfolios, a Business Development Manager focused on the Mning & Resources sector, with the team supported by Customer Success Partners (CSPs). The overarching goal is to maximise TGE’s profile, share of wallet and ultimately build customer loyalty such that retention and expansion is optimised. This is a key leadership role guiding the Strategic Account Management team in support of some of TGE’s highest profile customers in the region, with a heavy focus on the Mining and Resources sector. These are large matrix customers, with large network footprints, multiple service formats and decision-making structures, requiring active customer relationship forming & building in order to position TGE as a trusted advisor.

You will form part of the Western Australian Sales leadership team reporting to the Head of Sales
- Western Australia. You will be responsible for developing, expanding, and solidifying long-term relationships with each customer that enable key business retention and expansion across the customer footprint.

**Primary Duties & Responsibilities**
- Establish business strategies and customer account plans to deliver growth within your assigned customer portfolio.
- Identify opportunities to develop TGE’s service platform to your customer base, inclusive of general logistics provisions, property, network, technologies, and other value-added offerings.
- Undertake strategic review of the existing customer base, identifying risks and opportunities to maximise value for TGE and its customers.
- Identify, evaluate, and develop new business opportunities whilst considering operational balance needs of the business unit.
- Develop programs to enhance customer satisfaction with a focus on continuous improvement, partnership integration and service evolution.
- Build development plans, inclusive of both ‘retain’ and ‘grow’ expertise within key geographies.
- Equip, organise, and staff the function at all times to meet the general demands of the marketplace, those of specific clients along with the set functional objectives. Provide support to operational functions, such that TGE’s service commitment to WA Strategic Customers is being executed in accordance to customer expectations, while meeting safety and commercial obligations

**About you**:
As a results driven Sales leader, you come with a really strong knowledge of the WA logistics arena specifically in mining. With a solution mindset you are customer focussed and can drive change to achieve business strategic objectives. You are a strong negotiator and have highly developed interpersonal and communication skills allowing you to adapt and overcome resistance to reach goals. Your effective problem-solving along with your strong leadership skills and ability to strategically plan will see you thrive in this role.

**To be successful for this role, we are looking for someone who has**:

- Comprehensive knowledge of WA Logistics and Mining/Resources sector
- Basic knowledge of transport equipment types
- Ability to stay updated on industry trends
- Proficient in business planning and budgeting
- Concept development and strategic formulation abilities
- High level planning, organisational and negotiation skills
- Excellent decision making and problem solving abilities
- Adaptability to changing priorities and deadlines
- Exceptional verbal communication and leadership skills
- Persuasive and influential with strong networking abilities
- Skilled in team building and counselling skills

**Why Team Global Express (TGE)**
Team Global Express is committed to a culture of care for the health, safety, and wellbeing of our people. Importantly, you'll receive:

- Excellent career development and progression opportunities
- A secure sector that is much sought after, growing and worth over $115 billion AUD every year.
- Wellbeing servic