Air Import Operator

7 days ago

Keilor Park, Australia C.H. Robinson Full time

Job ID: R43006

**Air Import Operator**

Primary Location: Keilor Park, Victoria Australia

Secondary Location(s) : Marleston, South Australia Australia

**C.H. Robinson** is seeking **a Global Forwarding Agen**t (Air Import Operator) to join our dynamic forwarding team in **Melbourne or Adelaide.**In this role, you'll be the primary point of contact for your assigned customer accounts, managing the entire shipment lifecycle to ensure customer requirements are met with accuracy and efficiency.

**Location**: Melbourne Airport/ Adelaide Airport. A hybrid, flexible work arrangement applies.

**About the role**:
The duties and responsibilities of this position consist of, but are not limited to, the following:
**Maintain Operational Excellence**:

- Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo.
- Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

**Facilitate Relationships**:

- Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution.
- Build great relationships with customers, responding timely and following up on issue resolution
- Provide reporting and documentation support to internal and external customers.
- Participate in customer business reviews.

**About you**:
**Required Qualifications**:

- High School degree/ Graduate degree or equivalent
- Minimum of 1 year of experience in global freight forwarding / logistics/ imports or exports customer service

**Preferred Qualifications**:

- Values a diverse and inclusive work environment
- Proficient in Microsoft Office Suite of programs
- Excellent communication, prioritization, and multi-tasking skills
- Proven track record of strong customer service skills, interacting with customers and being client focused
- Excellent follow up with customers and the network
- Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
- High level of attention to detail
- Ability to work in a fast-paced and deadline-driven environment
- Bachelor's degree

If this sounds like the job for you, let's talk We can't wait to hear from you

**Benefits**

At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community.

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