Ndis Plan Manager

2 weeks ago

Sydney Western Suburbs, Australia Maple Community Services Full time

**Join Our Team at Maple Community Services**

**About Us**

At Maple Community Services, we are a NDIS Registered Provider dedicated to enhancing the lives of people with all abilities across Australia. Since our inception in 2018, we've specialised in Mental Health and supporting individuals with Criminal Convictions, but our services extend to all who require our assistance. We are proud to foster a workplace that values creativity, individualism, and innovation, offering our team members a dynamic environment where they can truly be themselves, make a difference, and leave a positive footprint in the disability arena.

**About the Role**

We’re on the lookout for a proactive and empathetic Plan Manager to take ownership of a growing book of NDIS participants, someone who’s ready to step into a fast-paced environment and help clients make the most of their NDIS funding.

**Key Responsibilities**
- Manage a portfolio of 120+ participants, ensuring accurate and timely plan budgeting and payments.
- Liaise with service providers, troubleshoot funding issues and onboard new clients.
- Process and track invoices through our system (MYP), monitor utilisation and provide regular reports.
- Support participants in understanding their plans, advocate on their behalf and answer all funding-related queries.
- Ensure full NDIS compliance and stay up-to-date with pricing and policy changes.
- Collaborate with internal teams to improve processes and strengthen service delivery.
- Monitor participant plan utilisation and flag any concerns about underuse or overspending.

**About You**
- A solid understanding of NDIS Plan Management (experience in the sector is highly valued).
- Strong financial and administrative skills with excellent attention to detail.
- Confident communicator who can build trust with participants and providers alike.
- Able to manage competing priorities and meet deadlines in a fast-paced environment.
- Familiarity with MYP software (or willingness to learn quickly).

**Why Maple?**

Maple Community Services is not just a workplace. It’s a place where you can grow, innovate, and contribute to a progressive and expanding 'scale-up' organisation. Join us in our mission to create a more inclusive and equitable society.

This role offers growth opportunities within the Plan Management division, including contributing to systems development, mentoring, or future leadership roles as the company grows.

Pay: $60,000.00 - $70,000.00 per year

**Benefits**:

- Employee mentoring program
- Professional development assistance
- Work from home

Schedule:

- Monday to Friday

Supplementary Pay:

- Performance bonus

**Experience**:

- Plan Management / Finance: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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