Patient Services Officer

1 week ago

Chatswood, Australia Advara HeartCare & Advara SleepCare Full time

Our Best Starts with You
We get it. Every company says their people matter but at Advara HeartCare, you really do. Because whatever your role here is, you are our impact, and you are our future.

We have an exciting opportunity for a Medical Receptionist to join us on a permanent full-time basis.

You will have proven leadership skills, ensuring a high level of staff engagement to empower all staff to deliver outstanding clinical outcomes and support of business outcomes.

This support role to the Practice Manager, will be fundamental in ensuring the continual development of an outstanding local team and support the clinical services at the practice.

**What you’ll do**:

- Daily operational management of the front desk which includes but is not limited to general reception and administrative services for the clinic including answering phones, making and managing patient appointments
- Effective diary management incorporating consultation and testing appointments in line with utilisation targets, key performance indicators and administrative protocols for appointments, testings and hospitals admissions
- Effective management of the financial requirements of the site, including daily reconciliation, billing, banking and month end
- Drive a dynamic and innovative culture within the team where individuals inspire each other to continuously deliver exceptional outcomes and care for our patients
- Actively support the Practice Manager and champion clinic initiatives to drive culture, quality, efficiency and access to services.

**Who you are**:

- Demonstrated understanding of and an ability to provide superior patient care and stakeholder customer service
- Strong leadership skills with experience in leading a team by displaying and inspiring confidence in and demonstrating behaviours in accordance with Advara HeartCare’s values
- 3+ year’s equivalent experience in the health professional industry
- Strong knowledge of relevant workflows for all cardiac testing and reporting
- Excellent time management and multi-tasking skills
- Proven experience to work effectively both independently and collaboratively in a multidisciplinary team environment.

**What’s in it for you**:

- Monday to Friday clinic hours (ad hoc Saturday work)
- Purchase additional annual leave as part of our annual leave scheme
- Range of benefits such as 12 weeks paid parental leave
- Work with a connected, collaborative team
- The opportunity to work for one of the most influential healthcare providers pioneering the way forward in innovation for treatments of heart & sleep disease.

**Who we are**:
We are a team of over 700 highly trained and passionate healthcare professionals, innovative support staff and leaders across 80 locations in Australia. We believe through individualised care, research and world-leading outcomes, we will reduce the impact of heart disease in Australia. We do this through bringing together leading experts, innovative technology and the latest tests and procedures.
We are about deep patient care, exceptional outcomes for all and moving the industry forward.

**Covid-19**:
In line with the Public Health Order, all Advara HeartCare clinical employees are required to be vaccinated for COVID-19. To be eligible for consideration to perform work for Advara HeartCare, you must provide evidence against COVID-19 and comply with the requirements of the Public Health Order prior to appointment.

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