Itil Configuration Manager

7 days ago

Geelong, Australia HAYS Full time

Configuration Manager / Configuration and Knowledge Processes / IT Services / ITIL / Geelong / Hybrid Role

**Your new company**
Hays is currently partnered with health and safety organisation to recruit a **Configuration Manager** in a temporary capacity. This organisation strives to prevent workplace injuries, illness and fatalities whilst raising the standard of health and safety in all workplaces.

**Your new role**
***
Responsibilities will include:

- Own, develop and promote the Configuration and Knowledge processes
- Responsible for defining standards and policies for capture and maintenance of information about Configuration Items required to deliver IT services.
- Maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations.
- Ensures that the IT organization is able to gather, analyse, store and share knowledge and information.
- Develop training materials
- Ensure that all Customer, support employees and Service Desk employees are suitably trained to operate the Configuration and Knowledge processes and provided with the appropriate documentation and information where needed
- Maintain information about configuration items required for delivering IT Services including setting requirements for naming standards, auditability of CI’s and CI change history and provide a reporting capability to inform other processes.
- Ensure a robust review of configurations is periodically undertaken from a cost/efficiency perspective and that opportunities for consolidation/decommission are identified and tracked.
- Maintain a logical model containing the components of the IT Infrastructure and their associations and/or dependencies
- Ensure that service asset procurement and tracking processes are in place and operable
- Ensure that the IT organisation is able to gather, analyse, store and share knowledge and information with respect to deployed services
- Perform periodic configuration audits to ensure accuracy of inventory associated with delivery of services
- Maintain controlled knowledge entries in Service management toolset

**What you'll need to succeed**
To be considered for this role, you will have:

- Tertiary qualifications in IT or related discipline
- ITIL V3 foundation certification and demonstrated knowledge of and experience with a broad range of all ITIL and ITIL related processes
- ITIL Configuration Management Practitioner certification
- Significant general IT or business experience, with demonstrated experience in Configuration or Knowledge Management
- Demonstrated experience in the development of training material
- Demonstrated capability to provide input into research and to prepare documentation to
- Excellent comprehension of technical service design and interaction/dependencies of components.
- Thorough understanding of and skills to effect practical and efficient configuration/knowledge management and reporting. This includes an appreciation of all processes and tools that impact service management e.g., Service Desk, Enterprise Management, Service Introduction etc,

**What you'll get in return**
This role offers you at
**attractive daily rate of $807.77 PLUS super, full-time hours and an initial 4-month placement with the possibility of an extension**. Located in Geelong, this company promotes a hybrid flexible working environment.

**What you need to do now**
Gaurav Bikhchandani

T: 03 5226 8003

**LHS 297508** #2750942

  • Ict Infrastructure Support Officer

    4 days ago

    Geelong, Australia Modis Full time

    **About the Company** Our client is federal government agent who is leading the way in delivering pragmatic and tangible outcomes with an agile and flexible engagement model to their clients. **Description**: As a Network and Unified Communication Officer, you will become pivotal in the support and operation of the Agency's onsite data networks and unified...

  • Aps6 Service Management Officer

    4 days ago

    Geelong, Australia Talent International Full time

    australia greater geelong contract au$72 - au$80 per hourTalent International is searching for an APS6 IT Service Management Officer to join our client, a Geelong based national disability support organisation. This is a 12-month hourly rate contract paying $72 - $80 hourly + Superannuatin. **Responsibilities**: - Identifying, documenting and categorising...

  • Service Desk Officer

    2 weeks ago

    Geelong, Australia HAYS Full time

    Windows OS | Active Directory | M365 | MDM **Your new company** Education institution based near Geelong. **Your new role** As an IT Service Desk Officer, you will be responsible to provide IT support for approximately 920 students and 100 staff members. **Role and responsibilities**: - Provide daily support for students with non-school-supported (BYOD -...

  • SharePoint Engineer

    1 week ago

    Geelong, Victoria, Australia Talent Full time $80,000 - $120,000 per year

    This government establishing a brand-new Microsoft tenancy and they are looking for a SharePoint Engineer to bring it to life. You'll be at the heart of the Microsoft Program, designing and building a secure, scalable SharePoint environment that transforms how the organisation manages, protects, and shares information.In this role, You'll be the go-to expert...

  • Assistant Manager, Service Desk

    2 days ago

    Geelong, Australia Deakin University Full time

    **Job no**: 566752 **Work type**: Full-time **Location**: Geelong - City **Categories**: Information Technology, Customer Service - Based at our Geelong, Waterfront Campus + hybrid work arrangements - Full-time and continuing - **commencing from 24 February 2025**: - HEW 7 $101,858 - $112,156 + 17% Superannuation **Why work with us?** At Deakin you will...

  • Level 2 IT Support Technician

    2 weeks ago

    Geelong, Australia HAYS Full time

    Level 2 IT Support Technician job available at growing MSP | Permanent | Geelong | Immediate start **Your new company** A growing Managed Service Provider in Geelong requires a Level 2 IT Support Technician for a permanent opportunity commencing immediately. The company promotes a collaborative and supportive work environment, offering exposure to leading...

  • Scrum Master

    2 weeks ago

    Geelong, Australia Talent International Full time

    **Job Details**: **Location** Geelong **Salary** $950 - $1050 per day **Job Type** Contract **Ref** JO- 2209-560220 **Contact** Carly Llorente **Posted** 23 minutes ago Working for this large government body as Scrum Master you will lead cross functional teams within their Strategy portfolio. Your role will be to uplift the knowledge and...

  • IT Service Desk Advisor

    2 days ago

    Geelong, Australia GMHBA Full time

    Are you ready to rediscover remarkable and make a positive impact on people's lives? At GMHBA, every day brings an opportunity to empower and support communities in living the life they choose, and the life they don’t. Join us in our mission and be a part of something meaningful. We have an exciting opening for a Service Desk Advisor to join our team....

  • Finance Analyst

    2 weeks ago

    Geelong, Australia Davidson Group Services Full time

    Are you ready to take the next step in your finance career and make a significant impact in the public sector? Our client is seeking a highly skilled and motivated Senior Systems Finance Analyst to join their team of finance professionals in Geelong. As a Senior Finance Systems Analyst, you will play a pivotal role in managing quality financial data and...

  • IT Technician

    3 days ago

    Geelong, Victoria, Australia Universal Computer Solutions Full time $80,000 - $120,000 per year

    Join a Growing Regional IT TeamUniversal Computer Solutions (UCS) is looking for a motivated and experienced Service Desk Engineer to join our Geelong-based team. You'll work with a wide range of clients and technologies, helping deliver real outcomes while being part of a supportive environment that values initiative, teamwork, and professional growth.In...