Customer Service Administrator

Jotun Australia Pty Ltd was established in 1990, starting business operations in Brooklyn, Victoria with the focus in Performance Coatings comprising of Protective, Marine and Powder Coatings. Over the past years, Jotun successfully extended its sales and distribution office in 6 locations in Melbourne, Sydney, Newcastle, Brisbane, Perth and Adelaide. Our business thrusts are focused in strengthening our nationwide presence in performance coatings while continue the focus in people development. Jotun Australia aims to strengthen the Jotun Group’s position in the region through ambitious market growth plans, focusing on innovation, efficiency and profitability in an exciting period of opportunity.

This position is responsible for all facets of customer service, from processing customer orders to finalizing customer orders thru invoicing. Maintaining backorders, forward orders, special requirement orders. Liaising with customer as well as the relevant sales rep. Credits, corrections, new customer set up and maintenance, data entry, stock transfers, as well as consignment stock invoicing and reconciling. Answering all incoming calls, other general office & ancillary duties as requested. The position will report directly to the Customer Service Supervisor - VIC.

**Job description**
- Accurate entry of customer orders
- Maintaining accurate pricing on all customer orders including but not limited to special pricing
- Prepare Daily/Weekly invoicing
- Answering and acting upon all incoming calls
- Open, accurate and professional communication to both internal and external customers
- Maintaining orders in Released, Partially Delivered, Delivered status with the view to convert to Invoiced status
- Respond to all customer enquiries/issues/complaints
- Maintain accurate customer pricing
- Ensure open and professional communication across relevant departments internally to ensure maintenance of customer accounts and any outstanding orders
- General Administration duties as directed

**Qualifications**
- 1-3 years experiences in Administration would be advantages
- Possess excellent interpersonal and communication skills.
- Fresh graduates are encouraged to apply

**Personal qualities**
- Systematic Approach : Uses methodical and systematic approach ,plans ahead ,define clear priorities and allocates resources effectively.
- Constructive Teamwork: co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals
- Initiative & Responsibility: acts on own initiative, makes things happen and accepts responsibility for the results
- Effective Communication: communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively
- Networking: builds a useful network of contacts and relationships and utilizes it to achieve objectives
- Execution: adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results

**What We Offer**
- We are a fast-growing paint company with proven financial success.
- Career development encompassing on-the-job experiences and Jotun Academy, our in-house development academy.
- Best-in-class paint products that are unparalleled in quality.
- We are a values-driven organization where Respect, Loyalty, Care and Boldness are core to the culture and success of our organization.

**How to Apply**

1. Please submit a **Cover Letter and a focused CV **including qualifications and relevant experience.

3. List of 2 professional referees

**NOTE THAT ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED**

Pay: $60,000.00 - $65,000.00 per year

Work Authorisation:

- Australia (required)

Work Location: In person