Support Officer, Tech Design and Dev

**Support Officer, Tech Design and Dev, Ongoing, Sydney**

The Department of Customer Service is looking for a Support Officer, Technical Design and Development to join our growing team

**Benefits**
- Fantastic Ongoing opportunity.
- Salary range: $75,992 - $83,211+ super, commensurate with experience.
- State of the art offices in Sydney CBD or Parramatta
- Excellent career development and learning development opportunities.

**About Us**

DCS is transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better.

DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation and regulatory reform to create better outcomes for the people of NSW.

This role is an exciting opportunity to work with the broader Customer Engagement team, focusing on business automation and the customer experience uplift for 16k + customers. More specifically, this role will play a significant part in managing site deployments, refurbishments and relocations for over 140 ServiceNSW points of presence across NSW. The team facilitates a high level of expertise on various technologies and looks after the Endpoint Lifecycle Management Process.

**Your responsibilities will include**
- Provide project and operational support, including monitoring and reporting on project plans, milestones, and deliverables to ensure time, cost, and quality indicators are in line with approved project plans
- Update and collate documentation and records regarding relevant issues, policies and practices to ensure the delivery of projects complies with the agreed project management methodology
- Undertake basic research and analysis in assigned project areas and contribute to the preparation of project briefs to support informed decision making and planning
- Assist the team in completing tasks and implementing project plans to ensure achievement of the agreed outcomes
- Communicate with relevant stakeholders to provide updates regarding project status and implementation issues
- Provide a range of secretarial and administrative services, including coordinating committee meetings and preparing papers

***About you**
- Passionate about providing first-class customer service.
- Can-do attitude with a strong work ethic and the ability to work independently and as part of a team.
- Customer focus - we strive to deliver a responsive, timely, and high-quality service to meet our customer’s needs.
- A talented communicator who can explain complex concepts in an easy to understand way.
- Attention to detail with a systematic approach to troubleshooting.
- ServiceNow experience.
- Have strong communication, collaboration and coordination skills, with demonstrated experience working with stakeholders at all levels.
- Excellent organisational and administrative skills, preferably with prior experience in supporting a busy executive.
- Have proven high level of attention to detail and the ability to develop, maintain and update administrative practices, systems, and procedures to improve efficiency and service delivery.
- Be flexible and adaptable to changing priorities and work under pressure in a fast-paced, high volume work environment.

***If you want to be part of this forward-thinking, innovative team that thrives in challenging the status quo, we would love to hear from you**

***What we need from you**

Salary Grade 3/4, with the base salary for this role starting at $75992 base plus superannuation

**Closing Date: Friday 17th March 10am**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.