Service Lead

With roots in the Southern part of Finland, Kempower is a globally operating DC fast charger designer and manufacturer with a vision to create the world’s most desired EV fast charging solutions for everyone, everywhere.

At Kempower, we're driving the EV evolution to create a cleaner and quieter environment for everyone. We inspire global audiences to join the electric movement and be the change our planet needs. If you're passionate about making a positive impact and want to plug into a dynamic team, we want to hear from you

Our Culture fosters a positive work environment where every voice is valued. Regardless of job titles, we're united by our can-do attitude and collaborative spirit. With a diverse team representing over 40 nationalities, we celebrate unique perspectives and encourage continuous learning and growth.

**THE ROLE**

As a Service Lead - APAC at Kempower, you'll have the opportunity to contribute to the ever-evolving EV market within the APAC region. On a typical day, you'll be assisting our internal service engineers in resolving service tickets, consulting with service partners and ensuring the adherence of warranty processes, in effect making a direct impact on our mission to revolutionize transportation.

In this role you will:

- Oversee APAC service ticket system and assist service engineers in electrical troubleshooting.
- Author, implement and manage internal processes and procedures to improve efficiency, reduce workloads and meet internal KPI’s.
- Consult and coordinate with service partners in resolving technical issues on installed assets.
- Ensure stakeholder compliance with established warranty processes.
- Facilitate regular team meetings.
- Assess field quality and provide feedback to engineering / design teams in Finland.
- Conduct periodic service partner reviews.

At Kempower we are accommodating a hybrid work model. This role is primarily based in our Melbourne CBD office; however, you will have the opportunity to work from home as well.

**WHY JOIN US?**

We foster an Innovative Culture, we're not just developing products; we're evolving as individuals and as a team. At Kempower, you'll find an open and flexible work culture where your voice is heard, and your ideas are valued. At Kempower, we see learning as a talent and are committed to helping you grow.

We believe in integrity, open doors, and honest conversations. You'll have the chance to take ownership of your work, drive your career development, and shape our company's future.

You will Enjoy the flexibility to balance work and life with hybrid work options and the freedom to choose the equipment you need to excel in your role.

We embrace Cross-Team Collaborations. You'll collaborate with colleagues from diverse backgrounds and disciplines, working together to grow our business and reach our shared goals.

**WHAT HELPS YOU SUCCEED IN THIS ROLE**
- Experience in management roles within the electrical industry, with EV industry experience preferred but not essential.
- A strong commitment to customer service and achieving positive outcomes for our partner and customer network.
- Experience in service industry ticketing systems.
- Strong IT skills, particularly with MS office suite and Slack. Experience with Atlassian suite of products preferred but not essential.
- A strong desire to author and implement internal procedures and processes to improve team efficiency and reduce workloads.
- A willingness to guide and teach other team members on electrical troubleshooting, customer service and electrical industry practices.
- Experience in contract negotiations and contractor work order processes.
- Experience in installing / maintaining electrical infrastructure within commercial and industrial facilities is preferred but not essential.
- A willingness to undertake travel throughout the APAC region to meet with key stakeholders and provide guidance on service processes.
- Experience in electrical safety practices, including knowledge of permitting systems, lock out-tag out, SWMS and JHA’s.

As our official company language is English, we expect you to have good verbal and written English skills.

**APPLY NOW**

Are You ready to be the change? Join us in powering planet cool then We're excited to hear from you.

LOCATION: Melbourne

Kempower is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, or any other status protected by laws and regulations. We do not tolerate discrimination or harassment based on any of these characteristics, and we encourage applicants of all ages.

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