Customer Support Specialist

4 days ago

Brisbane, Australia Tanda Full time

**The Role**

Working as a support specialist will give you a unique insight into the Tanda customer journey. You’ll develop an understanding of how our clients use software that is applicable industry-wide. Previous support team members have moved into leadership positions, specialised further into technical teams and moved into other customer-facing roles.

**Core Responsibilities**:

- Help customers access the full suite of features Tanda offers, and maximise the benefit of using our software
- Work with our support and product engineers to classify and escalate technical requests
- Surface customer trends and brief them to our product and sales teams
- Work with our Head of Customer Success to identify and implement improvements to the way we support our users

**About You**
- Possess prior experience in a customer-facing role such as help desk roles or other front-line customer service positions
- Have strong communication skills and provide solutions to technical problems using everyday language
- Practical problem-solving skills
- A demonstrated aptitude and passion for learning new technologies
- An interest in people

**Most importantly, you’re someone who genuinely wants to empower others to be successful**:

- You help others be better
- You celebrate those who take action
- You talk to customers
- You measure outcomes, not effort
- You are candid
- You value people over process
- You take responsibility and ownership for your actions and the success of Tanda
- You communicate directly with the source whenever possible

**The Company**

Looking to join an established fast-growing tech company? That’s us

At Tanda, we’re on a mission to provide the world’s #1 workforce management platform for businesses with shift working and employees paid by the hour. Our vision is to eliminate employment friction for shift and hourly workers, thereby reducing the world’s unemployment rate. Our main activities centre around engineering, marketing, sales, research, and everything that goes along to support that. We build apps and software that help businesses manage their scheduling, time & attendance, staffing optimization, employee engagement, and labour compliance.

Recently, we've reached an exciting milestone as we've launched our payroll system built in-house, adding another dimension to our comprehensive workforce management solutions.

Since its founding in 2012, Tanda has grown to become a global leader in workforce management software. We service thousands of Australian clients from our Brisbane headquarters and are expanding globally through offices in Chicago, London, and Uruguay. To learn more about our team and what we do see the link below:
Further Benefits
- Real projects: We hire based on real demand, not based on arbitrary hiring rounds
- Mentoring & Training: You will have access to a diverse pool of colleagues and mentors that will help guide you through your early career
- Experience: You won’t be shielded from customers or responsibility
- Culture: You will be part of a team that is passionate about what they do and don’t suffer boredom easily

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00 - $65,000.00 per year

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (required)

Work Location: In person

  • Customer Support Specialist

    12 hours ago

    Brisbane, Queensland, Australia Bold Living Full time $60,000 - $80,000 per year

    Company DescriptionBold Living is a family-owned and operated residential construction company building beautiful homes, bringing our customer's dreams to life. We pride ourselves on delivering a transparent and upfront building experience to all our valued customers.Are you ready to embark on an exciting journey with us? We're looking for a...

  • Customer Support Specialist

    4 days ago

    Brisbane, Australia Ultimate Positioning Group Full time

    **Become part of something special**: Most companies say they offer these benefits, but we actually back it up! **Flexibility**: We value flexibility. What flexibility looks like for you will vary based on your role. However, we support flexible work arrangements, flexible hours and other flexible arrangements that may help you live and work happier and...

  • Specialist Veterinary Nurse

    2 weeks ago

    Brisbane, Queensland, Australia Veterinary Specialist Services Full time $90,000 - $120,000 per year

    Specialist Veterinary Nurse - JindaleeRotating RoleThe VSS Jindalee nursing team is continuing to grow, come join our compassionate and dedicated professionals in delivering gold-standard patient careApply todayThe role:The role is a casual position initially with the opportunity to move to a permanent role.In this role you will provide specialised...

  • Customer Support Specialist

    4 days ago

    Brisbane, Australia SiteDocs Full time

    **Customer Support Specialist (SaaS)** SiteDocs is one of Canada’s fastest growing SaaS companies and is listed by Gartner owned Capterra Software Review Site as the highest rated EHS Software on the planet. We are the leading provider of paperless safety management and we pride ourselves in creating innovative products that raise the standards of...

  • Customer Support Specialist

    4 days ago

    Brisbane, Australia GemOne Full time

    Hi and thanks for stopping by. We’re GemOne, a start-up global tech company. We work in the field of telematics. Tele-what-ics??! Yes, we’re fully aware that telematics isn’t something most people know a lot about. But if you’re willing to learn and you have skills to share, then you might just find out that this company, role, and industry are a...

  • Customer Support Specialist

    2 days ago

    Brisbane, Queensland, Australia CSE Global Full time $90,000 - $120,000 per year

    CSE Crosscom is a leading supplier and integrator of two-way radio and telecommunications products, infrastructure & services. We work with major industrial, government, transport, mining, resources, and utilities across Australia and New Zealand.We design, supply and install telecommunications solutions to help our clients keep their workforce safe and...

  • Customer Support Specialist

    2 days ago

    Brisbane, Queensland, Australia CSE Global Full time $60,000 - $90,000 per year

    CSE Crosscom is a leading supplier and integrator of two-way radio and telecommunications products, infrastructure & services. We work with major industrial, government, transport, mining, resources, and utilities across Australia and New Zealand. We design, supply and install telecommunications solutions to help our clients keep their workforce safe and...

  • Customer Support Specialist

    4 days ago

    Brisbane, Queensland, Australia CSE Full time $60,000 - $100,000 per year

    CSE Crosscom is a leading supplier and integrator of two-way radio and telecommunications products, infrastructure & services. We work with major industrial, government, transport, mining, resources, and utilities across Australia and New Zealand.We design, supply and install telecommunications solutions to help our clients keep their workforce safe and...

  • Housing Specialist

    1 week ago

    Brisbane, Australia Permalink Support Services Full time

    **THE ORGANISATION** Permalink Support Services is a registered National Disability Insurance Scheme (NDIS) Provider, that offers Homecare & Community Care services, Coordination, Therapy, Housing, Supported Independent Living and Job Active Programs, to people with a disability. Servicing all regions of Metropolitan Melbourne, Sydney & Gold Coast....

  • Housing Specialist

    1 week ago

    Brisbane, Australia Permalink Support Services Full time

    **THE ORGANISATION** Permalink Support Services is a registered National Disability Insurance Scheme (NDIS) Provider, that offers Homecare & Community Care services, Coordination, Therapy, Housing, Supported Independent Living and Job Active Programs, to people with a disability. Servicing all regions of Metropolitan Melbourne, Permalink is rapidly growing...