Head of Programs and Delivery

**Head of Programs and Delivery**
- Fully utilise your expertise
- Leading global insurance organisation

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work comes in different forms, that’s why we’re embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual. So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health.

Let’s care for everyone’s tomorrow so we can create a better future together.

**About the Role**:
Reporting to our General Manager Strategic Delivery, you will be responsible for leading, overseeing and strengthening the execution of transformation and enterprise initiatives within Consumer. This role involves developing and implementing strategies to drive change, developing and overseeing Consumer’s transformation roadmap.

You will need to have led and managed multiple programs and projects including operational / frontline impacting projects (contact centre, operational functions e.g. complaints, regulatory changes) and to have experience implementing Agile methodologies and leading agile ways of working.

**Other key aspects of the role**:

- Driving the transformation and build execution excellence of prioritised programs across Consumer aligned to strategic outcomes.
- Leading the centralised governance of the Consumer portfolio and change across initiatives impacting consumer, creating a single front door and coordinated approach to implementing initiatives for consumer frontline teams.
- Supporting the General Manager Strategic Delivery, and Consumer Leadership team on matters relating to Consumer agile ways of working to deliver improved co-ordination, planning and alignment of work across team.
- Overseeing the development and implementation of change management plans to ensure successful adoption of new processes, systems, and ways of working.
- Leading the project integration team to deliver enterprise initiatives into frontline teams in Direct Contact Centres and Customer Relations.
- Understanding customer insights and feedback. Act to put the best interests of our customers at the heart of everything we do.
- Developing and delivering the roadmap for the transformation and change
- Creating a prioritisation forum with across Consumer, and with key stakeholders, to forward plan and secure investment to deliver the consumer strategy.
- Preparing and coordinating reports and initiative updates for stakeholders including Consumer Leadership team, the Board and SMT as required.
- Leading and coaching team members to continuously develop capability, build high performing, collaborative and engaged teams.

**Important to your success**:

- A bachelor’s Degree qualification in a related area.
- Excellent understanding of agile methodologies and demonstrated experience in overseeing the adoption of agile practices within organisations.
- Demonstrated ability to drive change with highly effective relationship building skills and an ability to negotiate with and influence leaders and senior management.
- Naturally collaborative with the ability to simplify complex situations.
- Excellent analytical and problem-solving skills, using judgement to influence prioritisation
- Exceptional leadership and team management abilities, with a track record of building high-performing teams.
- Excellent communication and interpersonal skills, with the ability to effectively present complex ideas and concepts to diverse audiences.
- Significant experience developing business strategies and leading large, complex programs, and implementation to sustain change.
- Demonstrated ability to partner and collaborate effectively with senior stakeholders to establish strong professional relationships and influence outcomes.

**What's on offer?**
- As we embed a customer obsession strategy across everything we do, you'll have an opportunity to drive innovation and transformation that delivers a tangible and meaningful impact on our people, our customers and our community.
- Enjoy a high-trust culture that empowers you to use your skills and abilities to achieve a meaningful impact.
- Feel supported to give something a go - try different things, take on new responsibilities and explore opportunities.
- Be part of a team that's open-minded, supportive, approachable and genuinely focused on customer outcomes.

Let’s care for tomorrow. For a career with plenty of room to grow. Care to join us?

LI-AllianzAU

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring f