Customer Relationship Specialist

2 weeks ago

Perth, Australia The Perth Mint Full time

**ABOUT US**

Welcome to The Perth Mint, where golden career opportunities await.

The Perth Mint is an iconic Western Australian organisation operating on a truly global scale. Situated in East Perth for 125 years, The Perth Mint is a premier tourist destination, an award-winning exporter, and a key supplier of precious metals to markets throughout the world.

There’s no organisation quite like it, with a variety of roles available, from engineers and chemists to artists and technicians.

Foster your fascination and pride in our work. Get inspired every day by the world-class precious metal products we work together to refine, design, produce and then distribute all over the globe. Connect to the rich history of our industry in a workplace firmly rooted in the present — as leaders in sustainability and inclusion.

At The Perth Mint, you’ll be supported in a diverse team where differences are celebrated and your well-being matters — striking the right work-life balance with compassionate team benefits. And if your career goals change, you’ll be empowered to change roles with training and internal mobility.

**ABOUT YOU**

You will be part of a fun, dynamic and inclusive contact centre team, operating out of a modern workspace with state-of-the-art facilities, in the Perth CBD.

As a motivated and considerate customer service professional, you will be making regular contact to existing Perth Mint customers, verifying information, responding to queries, updating customer records, and analysing data. Although you will be conducting outbound calls, this is a non-sales role.

**Your role as a Customer Relationship Specialist will involve**:

- Reviewing customer data
- Verifying documents against specified criteria and internal policies
- Perform administrative and data entry tasks such as updating tracking metrics
- Become familiar with legal document interpretation
- Complete training and be aware of Privacy obligations
- Achieve individual and team KPI’s
- Building and maintaining effective customer relationships
- Participating in a culture of collaboration and inclusion

**EXPERIENCE**
- Previous experience in contact centre or customer service (desirable)
- Strong computer skills and a confident phone manner
- Strong communications skills (listening, written and verbal)
- Sound research and analytical skills
- Bilingual (highly desirable)

**Our Benefits**:

- Flexible work including purchased leave, leave at half pay and access to pro-rata long service leave
- Paid and unpaid parental leave
- Training and development
- Competitive salaries and employee discounts
- Charity and volunteer initiatives
- Income protection after an accident or illness
- Health and wellness programs, including an Employee Assistance Program
- Salary sacrifice - superannuation contributions.

**_
Our Commitment to Inclusion:_**

Inclusion is at the core of what we do. We are committed to equality and celebrate the diversity of race, gender, age, sexual orientation, religion, ethnicity, and all characteristics that make us unique as individuals.

To learn more about our diversity and inclusion initiatives please visit our website.

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