Customer Experience Officer
6 days ago
**Job Details**:
**Location**
Ballarat
**Salary**
Negotiable
**Job Type**
Full Time
**Ref**
BBBH97238_1673235447
**Contact**
Donal McCann
**Posted**
about 4 hours ago
- Ballarat Location - Hybrid Working Arrangement
The Online Customer Experience Officer will be helping the general public with any queries on how to complete transactions online through Webchat and various social media channels.
This is not a call centre. There may be the odd outbound call (no Inbound). The aim is to resolve customer queries online, through an online chat mechanism.
**Key Responsibilities**:
- Provide customer support through web chat, case management, outbound calls (where required) ,
- Ensure that the digital support to the customers are met in a timely and effective manner
- Perform data entry with a high level of accuracy and attention to detail.
**Key Skills**:
- Previous experience in a customer support-related role supporting multiple communication channels, including live chat and social media channels
- Experience in customer relationship management (CRM) tools (Salesforce experience would be highly regarded)
- Previous experience utilising Office 365 programs such as word, excel etc
- Technically / Socially media savvy
- Exceptional Customer service skills
To find out more about this exciting opportunity please contact Tom Sears on 9236 7708.
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