Foundation Team Claims Consultant

Company Description
- Join Australia’s No.1 Life Insurer, TAL
- We are investing in the Claims Consultants of the future
- Unique opportunity to build your career in Life Insurance

The role of a Claims Consultant is a challenging and rewarding role within the Life Insurance Industry. It requires you to assess and adjudicate on claims made by individuals under their policies who are at their most vulnerable (sick or injured) efficiently, fairly, and honestly. As a part of the role, you will at times interact with a variety of customers, doctors, accountants, lawyers, rehabilitation experts with a goal to make decisions. It is different every day.

We recognise that when our customers come to us with a claim, they’re setting out in a direction they didn’t expect. As the experts, our Claims team offers guidance and support, and help them navigate something they’ve probably never experienced before. We make sure we’re providing clarity and certainty every step of the way.

**Job Description**:
At TAL we offer a full and comprehensive training program called “Foundation” where we teach you how to assess claims from the start. Daily activities include:

- Independently manage a portfolio of life insurance claims end-to-end
- Assess, analyse, calculate, and finalise claims payments
- Active engagement of external and internal specialists
- Provide exceptional customer service and compliance
- Participate in case conferences, peer case discussions, and instructing third party service providers

**Qualifications**:
We’re looking for talented individuals with transferable skills and knowledge who want to join in our mission of ‘being by your side for life’ to positively impact Australians. We will consider all work backgrounds; however, tertiary qualifications will be highly regarded including:

- Nursing and allied health, physiotherapy, chiropracting, remedial massage or sports injury;
- Counselling or psychology
- Accounting, legal, finance and tax professionals;
- You may also have a background in Work Cover, CTP, health, or travel claims assessing/management

If you are customer focused, analytical, curious, organised, logical, reliable, flexible and want a role that will grow into a professional career, please apply Key skills that we will consider include:

- The ability to build rapport and empathy with customers during difficult times
- Experience helping the customer return to work or their best life
- Having a strong customer and key stakeholder focus with sound communication & decision-making skills
- An innate curiosity and passion to continue to learn
- A high attention to detail
- Experience with supporting people through crisis management, rehab or recovery and utilising your knowledge towards a role where you can continue servicing and helping people in a corporate environment
- Ability to deal effectively with financial planners and self-employed individuals and to help them make good financial decisions

Additional Information
**Important to us**

Every Australian life is different. And we know the value of having different people from all walks of life with varied points of view.

Work is a big part of life, and we work hard to make it one of the best parts. We offer a workplace that’s inclusive and flexible, supporting our people with options that let them make the most of their careers. We don’t just say it; we do it.

We want to grow with you. Achieve with you. And support you to do your best work. We’re always looking for people who want to go further with us.

Why not see where we can go together?

LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.