Customer Support Officer

1 week ago

Heatherton, Australia Ventia Pty Limited Full time

Due to continued growth within our Telecommunications division, we currently have an opportunity for an EAS Help Desk Officer to join our team.

This fast-paced and diverse role will require you to be fast thinking, highly organised and have excellent time management skills. This role will be offered on a full-time, permanent basis located at our Cremorne office.

The EAS Help Desk team provide support to some of Victoria’s Emergency Services organisations and their staff and volunteers.

**The Role**
- Fielding inbound calls from EAS staff and volunteers
- Filing Pager Service requests
- Filing Pager Mac Requests
- Receiving Help Desk enquiries efficiently
- Performing various administrative duties

**About You**
Ideally you will have experience in an inbound support environment, accompanied by the following skills:

- The ability to prioritise competing demands and manage your time effectively
- Be able to work autonomously and use initiative
- Experience working with client KPIs and meeting of strict deadlines
- Excellent phone manner and customer service skills
- Competent in Microsoft Office; Word, Excel and Outlook
- Experience working with Emergency Services organisations is highly desirable

**What We Offer You**
- A flexible, supportive and inclusive work environment where you matter, with hybrid work arrangements on offer
- We take our people's careers seriously, helping them to learn and grow
- There's nothing more important to us than keeping our people and the public safe
- We look after each other and foster our people's wellbeing

**Diversity**
We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.

Position reference number 149420

**Job Segment**:Help Desk, Information Technology, Telecom, Telecommunications, Customer Service, Technology

  • Housing Specialist

    3 days ago

    Heatherton, Australia Permalink Support Services Full time

    **THE ORGANISATION** Permalink Support Services is a registered National Disability Insurance Scheme (NDIS) Provider, that offers Homecare & Community Care services, Coordination, Therapy, Housing, Supported Independent Living and Job Active Programs, to people with a disability. Servicing all regions of Metropolitan Melbourne, Permalink is rapidly growing...

  • Housing Specialist

    4 days ago

    Heatherton, Australia Permalink Support Services Full time

    **THE ORGANISATION** Permalink Support Services is a registered National Disability Insurance Scheme (NDIS) Provider, that offers Homecare & Community Care services, Coordination, Therapy, Housing, Supported Independent Living and Job Active Programs, to people with a disability. Servicing all regions of Metropolitan Melbourne, Permalink is rapidly growing...

  • Accounts Officer

    1 week ago

    Heatherton, Australia STERIS Full time

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. **The Difference You Will Make**: **What You Will Do**: - Assist in the preparation of financial statements and reports - Process accounts payable and receivable transactions - Reconcile...

  • Customer Service Representative

    4 days ago

    Heatherton, Australia STERIS Full time

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. **Position Summary**: This position is responsible for providing customer end-to-end support throughout the order management process for all products and will accomplish all functions...

  • IT Helpdesk Support Technician Level 2

    3 days ago

    Heatherton, Australia Technicalities Group Consulting Pty Ltd Full time

    We are a successful IT Services company providing consulting, support and managed services to business customers across Melbourne. We’re looking for tech enthusiasts and problem solvers to join our Helpdesk and provide first class support to our customers. This isn’t just a Helpdesk role, working with us you will have the opportunity to work hands-on...

  • Administrative Officer

    9 hours ago

    Heatherton, Victoria, Australia Monash Health Full time $104,000 - $130,878 per year

    Job Requisition ID: 1398Legal Entity: Monash HealthLocation:Heatherton, VIC, AU, 3202Employment Type: Part TimePosting Date: 10 Sept 2025Monash Health is a great place to workMonash Health is Victoria's largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and...

  • Communications Officer

    1 week ago

    Heatherton, Victoria, Australia South Eastern Melbourne Primary Health Network Full time $90,000 - $110,000 per year

    We're Hiring: Communications Officer – (Permanent)Location: South Eastern Melbourne | HybridJoin a purpose-driven team transforming primary healthcareAre you a dynamic and creative communicator who is driven by the impact your work has on delivering important information about health programs? We're on the lookout for a dynamic Communication Officer who is...

  • Customer Loyalty

    4 days ago

    Heatherton, Australia Metcash Full time

    **About Us** At the Independent Hardware Group, we are passionate and committed to our purpose of championing successful independent businesses Australia wide and at the same time strengthening local communities’ one postcode at a time. We’re the leading partner to over 635 independently owned stores - giving them a competitive advantage to take the big...

  • Support Worker

    1 week ago

    Heatherton, Australia Aspect Full time

    **Company Description** Autism Spectrum Australia (Aspect) is one of Australia’s largest autism-specific service providers, with one of the biggest autism-specific school programs in the world. A not-for-profit organisation, we work in partnership with people of all ages on the autism spectrum, and their families to deliver evidence-informed solutions that...

  • Pharmacotherapy Network Officer

    2 days ago

    Heatherton, Victoria, Australia South Eastern Melbourne Primary Health Network Full time $90,000 - $120,000 per year

    Pharmacotherapy Network OfficerReady to be the connector that transforms healthcare? Join us as out newest Pharmacotherapy Network Officer and make a real impact on how our community accesses careWho We AreAt South Eastern Melbourne Primary Health Network (SEMPHN), we're a not-for-profit working to create a healthier future. From GPs and hospitals to aged...