Customer Support Officer

1 week ago

Heatherton, Australia Ventia Pty Limited Full time

Due to continued growth within our Telecommunications division, we currently have an opportunity for an EAS Help Desk Officer to join our team.

This fast-paced and diverse role will require you to be fast thinking, highly organised and have excellent time management skills. This role will be offered on a full-time, permanent basis located at our Cremorne office.

The EAS Help Desk team provide support to some of Victoria’s Emergency Services organisations and their staff and volunteers.

**The Role**
- Fielding inbound calls from EAS staff and volunteers
- Filing Pager Service requests
- Filing Pager Mac Requests
- Receiving Help Desk enquiries efficiently
- Performing various administrative duties

**About You**
Ideally you will have experience in an inbound support environment, accompanied by the following skills:

- The ability to prioritise competing demands and manage your time effectively
- Be able to work autonomously and use initiative
- Experience working with client KPIs and meeting of strict deadlines
- Excellent phone manner and customer service skills
- Competent in Microsoft Office; Word, Excel and Outlook
- Experience working with Emergency Services organisations is highly desirable

**What We Offer You**
- A flexible, supportive and inclusive work environment where you matter, with hybrid work arrangements on offer
- We take our people's careers seriously, helping them to learn and grow
- There's nothing more important to us than keeping our people and the public safe
- We look after each other and foster our people's wellbeing

**Diversity**
We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.

Position reference number 149420

**Job Segment**:Help Desk, Information Technology, Telecom, Telecommunications, Customer Service, Technology

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