IT Helpdesk Support Technician Level 2

2 days ago

Heatherton, Australia Technicalities Group Consulting Pty Ltd Full time

We are a successful IT Services company providing consulting, support and managed services to business customers across Melbourne.

We’re looking for tech enthusiasts and problem solvers to join our Helpdesk and provide first class support to our customers.

This isn’t just a Helpdesk role, working with us you will have the opportunity to work hands-on with the newest technologies including the latest in cyber security, networking and cloud. You will work with and learn from our smartest and most experienced engineers.

**Benefits**:

- Work with the latest technology
- Learn from our best Engineers - advance your knowledge and skills
- Team lunch provided every Friday
- Opportunities for training - pursue your areas of interest in networking, cyber security, Wi-Fi
- We are a small team so working with us you won’t be just another number on the Helpdesk

**Requirements**:

- Microsoft 365 user management, configuration and troubleshooting
- Desktop level troubleshooting, including hardware, MS Windows etc.
- Active Directory
- IP network addressing and services
- Firewall configuration and management
- Cyber security products including EDR, SIEM, Application Control
- An understanding of networking including routers, switches, firewalls
- Backup software and solutions
- Helpdesk ticketing and remote support systems

**Responsibilities**:

- Troubleshoot issues efficiently and effectively using remote support tools
- Triaging and classification of inbound requests and incidents
- Keep ticket notes, client information and configuration items up to date
- Adherence to SLAs and prioritisation of incidents
- Create and update documentation as required
- Assist Account Managers and Onsite Engineers in identifying areas of improvement in customer environments
- Training and research to stay up to date with new technology

**Job Type**: Permanent

**Salary**: $70,000.00 - $90,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Christmas bonus
- Overtime pay

COVID-19 considerations:
Our workplace is cleaned and sanitised to ensure a safe work place for all our staff.
Staff are welcome to wear masks. Hand sanitiser is available throughout the office, at the entrance and in meeting rooms.

Work Location: One location

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