Dispatch Officer

**About The Role**
We are seeking Jeopardy / Dispatch Officers within our Ventia Operations Centre (VOC) to support Ventia and our clients through our state-of-the-art monitoring systems.

You will also be required to work on proactive jeopardy management of all work orders required to ensure service level agreements are met.

Key skills include ability to effectively work in a high-pressure environment whilst maintaining professional standards and excellent customer service behaviour. The ability to handle multiple tasks simultaneously with a high attention to detail is critical to the role. Compliance to procedures is a fundamental requirement.

**What you’ll be doing**:

- Working on a 24/7 365 Roster (5 weeks annual leave per year)
- Monitoring of Ventia and Client monitoring systems
- Faults handling and management
- Ventia trade based and sub-contractor management for fault rectification
- Assist Tier 1 Operators when required

**About You**
Ideally you will have experience in a similar position or call centre operator experience accompanied with:

- Sound computing skills, specifically in the use of the entire MS Office Suite
- An understanding of the operations and maintenance environment in telecommunications technical service centre or utility industry desirable.
- Optimal
- Maximo, QFM, RDs and/or dispatch systems
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different personalities
- Ability to multi-task, prioritize, and manage time effectively

**What We Offer You**
Not only do we offer a competitive salary and career growth, we have also partnered with some reputable organisations to be able to offer discounts on Health Insurance, Banking (new home loans, credit cards, everyday bank accounts), flights & accommodation, car hire, car leasing and much more.

**How to Apply**

**Position Reference Number**: 150322**

**Job Segment**:Call Center, Bank, Banking, Telecommunications, Transportation, Customer Service, Finance, Operations, Technology