Evening and Day Manager

Banksy Bar & Kitchen is a modern café and cocktail bar located in Broadbeach, Gold Coast, QLD. We offer a stylish and welcoming atmosphere with seating for up to 80 customers, providing both dine-in and takeaway food and drink options. Our commitment is to provide an exceptional customer experience, with every detail carefully considered for comfort and enjoyment. We serve certified organic coffee from Quest Coffee Roasters, available both for purchase and in our delicious coffee creations. We have recently launched Fri / Sat dinner and cocktail service, and are working on expanding our evening offering.

**We are looking for an experienced Day / Evening Bar** **Manager to join our team**

**Position**: Day / Evening Bar Manager
**Hours**:20-40 hours per week (Casual Position) with consideration for $65K - $75K pa full time position after 3 months.
**Shifts**: Includes Friday and Saturday evenings with shifts from lunch to 10:00 pm
**Rate**: $35.00 to $37.00 / hr + Super, Bonuses, and Penalty Rates
**Location**: Broadbeach, Gold Coast, QLD

**WHY JOIN US?**
- **Be a Key Player**: Contribute to the growth and success of our new dinner and cocktail service, shaping our evening offerings with your expertise.
- **Great Team Environment**: Be part of a young, energetic, and passionate team, supported by experienced professionals from various fields.
- **Make a Difference**: Our goal is to create a workplace that empowers individuals, celebrates small business and community, and upholds standards of social and environmental sustainability.
- **Beautiful Location**: Work in our stunning new location in Broadbeach, a vibrant and lively area.
- **Supportive Atmosphere**: Experience a collaborative and positive work environment.
- **Training and Development**: Access to ongoing professional development and training.
- **Employee Discounts**:Free drinks and discounted employee meals.

**RESPONSIBILITIES**
- **Lead Evening Operations and Staff Supervision**: Oversee evening operations by supervising staff, providing guidance and support, and ensuring smooth coordination between kitchen and front-of-house teams.
- **Mixology, Bar Service, and Barista Duties**: Craft and serve a variety of innovative cocktails, mocktails, coffee, tea, and other beverages to a high standard, ensuring excellent presentation and customer satisfaction.
- **Customer Engagement and Issue Resolution**: Provide outstanding service by engaging with customers to enhance their experience, handling inquiries, and professionally resolving any issues.
- **Inventory Management and Ordering**: Manage stock levels, handle ordering of supplies, and ensure the bar is well-stocked, organised, and operates efficiently.
- **Regulatory Compliance and Safety**: Ensure all evening activities comply with licensing laws, health and safety regulations, and company policies, maintaining a safe environment for staff and customers.
- **Closing Procedures**: Oversee and perform end-of-day closing tasks, ensuring all duties are completed for a smooth closing process and readiness for the next day.
- **Business Growth and Customer Base Development**: Work to build a recurring customer base, contribute to achieving high customer satisfaction, and encourage positive online reviews.
- **Maintain Cleanliness and Assist with Service Tasks**: Keep the bar and dining areas clean and presentable, assist with food running, clearing tables, and dishwashing to maintain a smooth workflow.

**ABOUT YOU**

PROFESSIONAL REQUIREMENTS
- **Experience**: Minimum **2 years of experience as a Cafe, Evening, or Bar Manager** is **required**.
- **Alcohol Drinks**: Experience in serving alcohol and or preparing cocktails.
- **Barista Skills**: Experience in preparing high-quality coffee beverages.
- **RSA Certification**: Valid Responsible Service of Alcohol (RSA) certification.
- **Advanced Beverage Knowledge**: Strong understanding of cocktails, spirits, wines, beers, and non-alcoholic beverages.
- **Communication Skills**: Excellent verbal and written communication, as well as interpersonal skills.
- **Team Player**: Ability to work collaboratively in a fast-paced environment.
- **Willingness to Learn**: Open to training and developing new skills.
- **Organisational Skills**: Ability to manage inventory and handle ordering efficiently.
- **Customer Service Focus**: Committed to providing exceptional customer experiences and building customer relationships.

NICE TO HAVE
- **Marketing Abilities**: Experience promoting a venue through social media and other channels.
- **Certification in Hospitality**: Formal qualifications in hospitality or related fields.

PERSONAL REQUIREMENTS
- **Minimum 18 Years Old** (due to legal requirements for serving alcohol)
- **Legal right to work in Australia**: Australian Citizen or Resident, or hold an appropriate long-term visa to work in Australia.
- **Evening Availability**: Able to work Friday and Saturday evenings, including shifts up to 10:00 pm.
- **Rel