Trainee Service Advisor

6 days ago

East Victoria Park, Australia New Town Toyota Full time

Posted: 20/05/2025
- Closing Date: 19/06/2025
- Job Type: Permanent - Full Time
- Location: East Victoria Park
- Job Category: Customer Service

An excellent opportunity is available for an enthusiastic and customer-focused **Trainee Service Advisor** to join our team in East Vic Park.

We are a family owned and operated Toyota dealership in the Perth metro area and have been operating for over 30 years. We’re one of Perth’s biggest Toyota dealerships, supplying and servicing a large variety of commercial, mining, and private customers. Plus, Toyota is Australia's favourite car manufacturer, so if you’re looking for ongoing job stability and opportunities to grow your career, we’d love to hear from you.

**How you will make an impact**:

- Shadowing an experienced Advisor and assisting them in their daily duties
- Engaging with customers and building a positive rapport
- Handling customer matters relating to service bookings and enquiries
- Checking in vehicles for service and noting any customer concerns/issues
- Estimating costs associated with jobs and determining completion time
- Proactive communication with the customer to keep them updated on the status of their vehicle
- Obtaining approval from the customer if their vehicle requires additional work

**Desired Skills and Experience**:
**What we're looking for**:

- At least 2 years’ experience in a customer service and/or retail sales role
- Current manual drivers license
- Ability to build rapport with a diverse client base
- Exceptional written and verbal communication skills
- Excellent time management skills
- Proficient computer skills
- Experience with Tune DMS desirable however not essential

**Life at New Town Toyota**

As a family owned Toyota dealership, we treat all our employees like family. They’re the engine behind our success. It’s why we’ve always been committed to investing in their development and growth, both personally and professionally.

Our **employee benefits** include:

- Comprehensive training and support
- Employee discounts across a range of Toyota products and services
- Employee discounts on private health insurance, Crown hotel rates, and local businesses
- On-site gym
- Access to our confidential employee assistance program
- Working for an award winning dealership
- We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._

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