Account Manager

Summary/Objective
The Account Managers responsibilities include establishing and maintaining existing client relationships within our growing network of Airline and Hotel partners with the sole purpose of generating strategic growth, through exceptional procurement delivery.

This position requires strategic vision to identify and interpret market trends and set appropriate hotel sourcing strategies. Along with excellent negotiation skills, contracting experience and ability to work in a team and delegate appropriately. You will deliver aggressive savings targets to provide maximum value to our customers whilst developing and maintaining progressive supplier relationships.

The Account manager will be responsible for negotiating, implementing and managing the hotel and ground transportation contracts with the suppliers to ensure that they are fulfilling the obligations within the contracts. At the same time, the Account Manager, will manage the day to day client relationship, engaging effectively with a broad range of stakeholders and partners, communicating at different levels. Also working closely with API ops on all operational matters and working with Account Co-ordinator and suppliers to effectively manage crew member feedback.

This position requires commercial acumen, relationship management, operational experience with the ability to juggle multiple tasks at any time, whilst developing and maintaining progressive supplier relationships.

Essential Functions

Client Relationship
- Establish and maintain relationships with key stakeholders at all levels within the airline and hotel partners.
- Communicate and meet with major clients on a regular basis to ensure that API deliverables are met.
- With support, create client sourcing strategy based on solid market insights
- Report on strategy and savings matrix for nominated accounts
- Strive to create increased value for the client by providing new points of view and recommendations that are aligned with desired business goals.
- Develop strategic account plans alongside the VP APAC
- Support the delivery of strategic account objectives
- Suggest solutions and innovative ideas to meet client needs
- Handle complaints and problems in a timely and effective manner
- Prepare monthly, quarterly and annual reports and budget forecasts for client

Site Inspections
- Prepare and conduct pre-site inspections domestically and international when required to ascertain suitability for airline in line with minimum requirements.
- Conduct hotel site inspections domestically and internationally when required with airline partners ensuring each property meets client criteria and requirements.
- Effectively manage union relationships as part of the site inspection process

Day to Day Account Management
- Work closely with the other API team members to ensure client needs are met at all times and share leads that are uncovered by your communication with both the hotels and the airlines.
- Communicate to the Director of Client Delivery on client performance, strategies and needs.
- Coordinate and manage weekly meetings with designated airline to ensure sourcing deliverables remain on target and airline sign off approval processes are followed.
- Maintain action log to ensure all parties are aware of action points and follow up resolve points are understood, leading weekly meeting to review with the airline and internally.
- Support and help prepare client communications ranging from weekly performance meetings to business reviews.
- Assist the Research & Sourcing team in ensuring all details of a destination presentation are accurate and offered to the airline for review.
- Document, trouble shoot and resolve operational and sourcing events.
- Become knowledgeable with API’s technology platforms for the Account Management department.
- Maintain spreadsheets and update databases as required.
- Support Director of Client Delivery or Account Management on assigned projects as requested in line with the growth of the business.

Key accountability's
- Successfully deliver the strategic account plan for your client.
- Manage the central repository for contracts (salesforce), including activity planning and the timely execution of contracts for your clients.
- Obtain data from varied sources to identify and support fact-driven opportunities. Ensure analysis is accurate, comprehensive and robust.
- Conduct market analysis to drive hotel sourcing strategies.
- Conduct risk analysis to continually review contracts and market opportunities and take action as required.
- Share market knowledge and experience with other team members to support the success of other airline accounts.
- Ensure all operational aspects of the relationship are effectively supported, working alongside other API team members including operations.
- Ensure contracts are implemented effectively to guarantee suppliers will be paid on time.

Systems requirements

MyCrewCare
- Manage crew member feedback via our o