Team Leader

1 week ago

Melbourne, Australia EML Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in our Melbourne office, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to lead a high performing and customer responsive team. The position will involve supporting a team of Medical Case Managers who manage portfolios of workers compensation claims by leading and supervising day to day work activity and supporting them to deliver exceptional recovery outcomes and customer service.

The role will ensure portfolios are pro-actively and effectively managed in accordance with legislative requirements with a focus on achieving outcomes in line with scheme and internal performance measures.

This is a full time, permanent role, based in our Melbourne office, with flexibility to work from home.

YOUR RESPONSIBILITIES
- Work collaboratively with the Group Manager to develop and implement a pro-active, specialised approach to the management of workers compensation claims
- Pro-actively supervise, develop and support team members ensuring team and organisational objectives are met
- Provide technical guidance in relation to the strategic management of workers compensation insurance claims to both internal and external stakeholders.
- Supervise the day-to-day work activity, training and development of a team of Case Managers and work collaboratively with RTW Specialists, Clinical Advisors and Technical Specialists

ABOUT YOU
- Experience in a Team Leader role or equivalent within the Victorian Workers Compensation scheme preferred but not essential
- Demonstrated expertise in the management of RTW claims in conjunction with long term complex claims
- Strong understanding of the contractual requirements and performance measures for Victorian Worksafe Agents
- Leadership skills, including team building, coaching, performance management and change management
- Experience managing and developing teams within a personal injury environment

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

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