Tours & Outreach Officer
4 days ago
Location: Melbourne | CBD
Job type: Full time
Organisation: Parliament of Victoria
**Salary**: $74,580 - $82,571
Occupation: Hospitality and Tourism
Reference: VG/6472944729
At the Department of the Legislative Assembly, our employees are the key to our success. Together we deliver innovative, professional and apolitical services to support our elected representatives and the democratic process.
**Tours & Outreach Officer**
**Tours and Customer Service unit**
**Department of the Legislative Assembly**
- Ongoing, full time opportunity
- PoV Grade 3.1, $74,580 - $82,571 + 11.5% superannuation
**About the role**
The Tours and Customer Service unit sits within the Department of the Legislative Assembly and provides community engagement programs, particularly tours and outreach programs for school students. The unit plays an important customer service and visitor management role as the first point of contact for visitors to Parliament House. When Parliament is sitting, the unit provides support to the Assembly Chamber.
The Tours and Outreach Officer contributes to the work of the unit and promoting the role of Parliament by leading tours and roleplays at Parliament House, connecting to schools virtually through online incursions, and attending regional and metropolitan visits as required. The Tours and Outreach Officer provides impartial front of house support and customer service to a range of stakeholders and assists with the operation of the Assembly Chamber on Sitting Days.
**About you**
You are a confident communicator who has experience presenting to people and highly developed interpersonal, organisational and time management skills. You are a supportive and collaborative team player, have the resilience and adaptability to handle difficult situations and a preparedness to accept a variety of views and opinions.
Your outstanding customer service abilities will be the key to your success in this position as you deal with a diverse range of stakeholders including community groups, members of the public, school students and Members of Parliament. You will have proven experience using a range of MS Office software and the ability to problem solve basic technology-based issues. You will also have the ability to use initiative in a range of situations as required.
**Why join us?**
Your health and wellbeing are integral to your success. We have a range of benefits to ensure your physical and mental health are supported, including an annual health and wellbeing calendar with initiatives including flu vaccinations, skin and health checks and optical and eyewear subsidies. As well as discounted health insurance and discounted memberships at over 240 gyms, pools and fitness facilities across Victoria.
Your professional development is important to us, that's why we have a dedicated learning and development framework, along with leadership development programs and targeted in-house training.
When you excel at your work and initiate innovative solutions or go above and beyond to demonstrate our values, you will be recognised for your efforts through our reward and recognition program.
For more information about a career with us, visit our website.
**How to apply**
**The process from here**
**Accessibility**
**Privacy Collection Notice**
The Parliament of Victoria and the parliamentary departments are committed to protecting your privacy. We handle personal information in accordance with the _Privacy and Data Protection Act 2014 (Vic)_ (PDP Act) and other relevant legislation.
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