Service and Operations Specialist

1 week ago

Melbourne, Australia Rusher Rogers Full time

Exciting SaaS Healthtech Co expanding Globally
- Support role with scope to learn and grow
- Next Level Passion for Customer Service
- Hybrid Workplace Model (2 days WFH/3 days onsite)

Timing has never been more perfect for this rapidly growing healthtech platform
- AND YOU_. This smart, progressive technology based on SAAS model enables health practitioners to deliver their essential services to the community effectively, safely and efficiently using leading edge technology.

Your role is to support those much-needed healthcare professionals as they navigate their way around this
- state-of-the-art_ tech platform that manages every aspect of a busy healthcare practice from
- woe to go_. As such, your passion for excellent customer service, problem solving, issues management skills and experience under pace will be critical. Your ability to engage with your end-user and investigate, in order to genuinely understand the root cause of a problem will be essential to your success as a part of a small, effective and close-knit team, delivering solutions at pace.

Company culture and living their values is at the core of this well positioned,
**B**
**Corp certified** tech company. You will quickly become a highly valued and contributing member of a supportive, diverse and fun team of professionals who LOVE their work Weekly staff lunches and hilarious team trivia quizzes are just some of the always entertaining and creative team building activities they incorporate into their day. Most importantly, they support and respect one another in what can be at times a challenging role.

Strong customer service experience is essential for this role as is your enthusiastic attatude and willingness to work hard and learn todevelop and build your career as an IT support specialist. Any additional experience gained from working in a complex online (SaaS) software environment is an absolute advantage. Comfort and adaptability working in what continues to be a high growth, volume & pace in a high change environment is critical. Your attitude, curiosity, investigative nature and willingness to learn the product and its complexities to an expert level, together with a genuine commitment to customer service and delivering excellence, will determine your success.

This is an extremely exciting opportunity if you have the right depth of experience and a passion for helping end users. This technology is sophisticated, and the issues management is complex. Your ability to understand, guide, coach, teach and resolve problems for your customers is your

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