Client Service Analyst

Let’s be unstoppable together Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behaviour. Through unparalleled technology, advanced analytics, cross-industry data and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth.

At Circana, we are fuelled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together.

**So, why Circana?**

We’re progressive, inclusive and people focused. We seek to create a down to earth culture which balances work and home life and enables our team to be the best that it can be. Our people are important to us and we offer a number of fantastic benefits including;
- Flexibility with the hours you work, and where you work them
- Employee training and continuous development programs
- Up to 5 weeks annual leave and holiday buy back scheme
- 16 weeks paid parental leave
- Birthday leave
- Summer half days
- “Me” Days
- Free onsite gym and swimming pool

**What will you be doing?**

This role supports the client service team in delivering client reports and databases on time, accurately and as per client contract. This will include the following job responsibilities;
- Be accountable for the quality of client deliverables (Excel based/online databases and reporting)
- Be responsible for the updating and building of reports (Excel based/online)
- Communicate with internal and external stakeholders regarding new requirements or changes to existing deliverables
- Supporting internal teams in maintaining relations with clients, preparing quotes by providing effort required, time estimates or assessing feasibility of requirements
- Provide troubleshooting system support to the client. E.g. investigating atypical or questionable trends seen in client’s databases/reports (historical trends, data attributes, time/measure/produce /market dimensions etc.)
- Accurately assess client’s reporting and database requirements
- Manages own priorities, keeps own calendar updated and works with the Client Service manager to ensure workload commitments and deadlines are met
- Ensures all time spent on client is captured in the WIP/CRM/Companion

**What we are looking for**
- Tertiary qualification in business, marketing, statistics or similar
- Previous experience working as an analyst in any sector (FMCG desirable)
- Advanced MS Excel, Word and PowerPoint
- Strong communication skills (both verbal and written)
- High attention to detail
- Effective problem-solving skills
- Ability to simplify complex data for the relevant audience

**Circana Behaviours**

As well as the technical skills, experience and attributes that are required for the role, our shared behaviours sit at the core of our organisation. Therefore, we always look for people who can continuously champion these behaviours throughout the business within their day-to-day role:

- Stay Curious: Being hungry to learn and grow, always asking the big questions
- Seek Clarity: Embracing complexity to create clarity and inspire action
- Own the Outcome: Being accountable for decisions and taking ownership of our choices
- Center on the Client: Relentlessly adding value for our customers
- Be a Challenger: Never complacent, always striving for continuous improvement
- Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
- Commit to each other: Contributing to making Circana a great place to work for everyone

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