Retail Client Service Analyst

Let's be unstoppable together

At Circana, we are fuelled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together.

Circana is proud to be Certified by Great Place To Work. This prestigious award is based entirely on what current employees say about their experience working at Circana.

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So, why Circana?

We're progressive, inclusive and people focused. We seek to create a down to earth culture which balances work and home life and enables our team to be the best that it can be. Our people are important to us and we offer a number of fantastic benefits including;

• Flexible and hybrid working
• Up to 5 weeks annual leave and holiday buy back scheme
• 16 weeks paid parental leave
• Birthday leave
• Summer half days
• Circana "Me" Days (4 per year)
• Cultural swap days

What will you be doing?

This is a client facing role where you will partner with a leading Australian supermarket. You will be responsible for building and maintaining reports that power insights across the client's business, helping them to make data driven decisions.

Responsibilities

• Partner with the client to understand their reporting requirements
• Create and maintain a range of reports in Unify+ (our analytics and data visualisation platform) that address the clients needs
• Consistently seek opportunities to enhance report functionality, streamline processes, and identify efficiencies
• Manage data inconsistencies by collaborating with relevant internal teams to investigate the root cause and identify a solution

Requirements

• Previous experience (2-3 years) in an Analyst role, ideally gained in a client facing environment   
• Advanced MS Excel skills
• Effective communication skills, both verbal and written
• Strong attention to detail and organisation skills
• Curious mindset, with the ability to analyse problems to understand the 'why', and find an effective solution
• Ability to navigate competing priorities and meet tight deadlines in a fast-paced and complex environment
• Capability to work autonomously, taking initiative and ownership of workload

Circana Behaviours

As well as the technical skills, experience and attributes that are required for the role, our shared behaviours sit at the core of our organisation. Therefore, we always look for people who can continuously champion these behaviours throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow, always asking the big questions
• Seek Clarity: Embracing complexity to create clarity and inspire action
• Own the Outcome: Being accountable for decisions and taking ownership of our choices
• Centre on the Client: Relentlessly adding value for our customers
• Be a Challenger: Never complacent, always striving for continuous improvement
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
• Commit to each other: Contributing to making Circana a great place to work for everyone

Ready to make an impact?

If you're passionate about data, thrive in a collaborative environment, and want to be part of a company that values your growth—we'd love to hear from you

Apply now and let's build something great together.

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Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice). Your current employer will not be contacted without your permission.