Operating Standards Specialist

2 days ago

Mulgrave, Australia BYD Australia Full time

**About BYD**:
BYD is a high-tech company devoted to technological innovations for a better life. BYD is dedicated to providing zero-emission energy solutions.

As a leading battery-electric zero-emission vehicle (ZEV) manufacturer, BYD has created a broad range of battery-electric, hybrid-electric, and internal combustion (IC) passenger vehicles. Developing electric vehicles that are intelligent and connected, BYD is inaugurating a new age of automotive innovation featuring a sleek design and an innovative user experience.

**Key Responsibilities**:
**1. Developing & Implementing Standards**:

- Create and refine Dealership Operating Standards covering: sales and aftersales SOPs, showroom image and facility compliance, staffing requirements, and vehicle management.
- Collaborate with Sales, Aftersales, Training, Marketing, and Regional Teams to align standards with business needs and market changes.
- Continuously refine standards based on performance data, industry trends, and dealer feedback.
- Source and manage brand-compliant materials (logos, uniforms, accessories, merchandising, etc.) by leveraging both China HQ resources and local suppliers to ensure nationwide consistency.
- Develop comprehensive dealer onboarding packages to accelerate new dealers' compliance with operational standards.
- Coordinate cross-functional support to ensure dealers are fully prepared for operation.

**2. Dealer Support**:

- Source and manage brand-compliant materials (logos, uniforms, accessories, merchandising, etc.) by leveraging both China HQ resources and local suppliers to ensure nationwide consistency.
- Develop comprehensive dealer onboarding packages to accelerate new dealers' compliance with operational standards.
- Coordinate cross-functional support to ensure dealers are fully prepared for operation.

**3. Compliance & Enforcement**:

- Establish audit processes (including support for China HQ audit programs) to ensure adherence to standards.
- Guide Sales and Aftersales Regional Managers in conducting regular store inspections, reporting findings, and driving corrective actions.

**About You**
- 5+ years of experience in automotive dealership operations, retail standards development, or a related field.
- Proven ability to create and implement comprehensive SOPs for sales and aftersales operations.
- Strong project management skills to coordinate standards rollout across multiple stakeholders.
- Exceptional communication skills to build consensus while driving measurable results.
- Excellent analytical skills to assess compliance and identify areas for improvement.

If you believe you are a good fit for the role, please don't hesitate to click on APPLY and submit your updated resume.

BYD Australia is under rapid expansion with plenty more opportunities to arise. If you are ready to make the most of everything you’ve learned so far, be challenged, work together with industry leaders, and be a part of a supportive and vibrant team, then BYD is ready for you.

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