Service Delivery Manager

1 week ago

Melbourne, Australia Hamilton Barnes Associates Full time

$130,000-$140,000 base salary

Melbourne, Victoria -Hybrid

Permanent

100000

Enterprise

Enterprise Networking

Are you an organised and proactive individual looking to help create a new service desk function which works on cutting edge technologies?

Our client excels in providing innovative Network Engineering Solutions. They're on the lookout for a talented Service Delivery Manager to ensure seamless service execution and client satisfaction

**Responsibilities**:

- Build and maintain strong client relationships, acting as the primary point of contact for service-related matters.
- Supervise and motivate a team of technical professionals, ensuring their productivity and professional growth.
- Oversee the resolution of incidents and problems, ensuring timely and effective solutions.
- Monitor and ensure the achievement of SLAs, working closely with technical teams to meet and exceed client expectations.
- Risk Management: Identify and mitigate potential risks to service delivery, ensuring network security and uptime.
- Budget Management: Responsible for managing the budget related to service delivery operations.

**Desired Experience/Qualifications**:

- Demonstrated Service Delivery Management experience in Network Engineering.
- Proven ability to build and manage a Service Desk.
- Leadership and team management skills.
- Client-focused with strong communication.
- Strong problem-solving and analytical skills.
- Relevant industry certifications (ITIL, PMP, CISSP) a plus.

**Salary/Package**:

- $130,000-$140,000 base salary
- Superannuation
- Annual bonus
- Expenses paid
- Training & development funded
- Hybrid working

If this role seems of interest, please respond to this listing so we can arrange a follow-up call

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