Process & Systems Delivery Manager

Primary Location

Melbourne, VIC
Job Description Summary

Exciting opportunity for a Process & Systems Delivery Manager to join Service Stream’s Telecommunication division.
About the Role

As the Process & Systems Delivery Manager, you will play a pivotal role in driving operational efficiency and effectiveness through the development and implementation of streamlined processes and systems. You will be responsible for managing the end-to-end delivery of process improvement initiatives, identifying areas for enhancement, and collaborating with cross-functional teams to ensure successful implementation. Your expertise in process optimization and project management will contribute to enhancing organizational productivity and customer satisfaction

Nature of position: Permanent, Full Time

Location: Collins Street Melbourne

Reporting Line General Manager - Operational Support Services

Key Responsibilities

Process Improvement
- Analyse existing processes to identify inefficiencies, bottlenecks, and areas for improvement
- Develop and implement standardized processes and best practices to optimize operational efficiency
- Collaborate with stakeholders to gather requirements, understand pain points, and define process
- improvement goals
- Conduct regular process audits to monitor adherence to defined procedures and identify opportunities
- for refinement

Systems Integration and Enhancement
- Assess current technology architecture (systems and tools) to identify gaps and areas for integration
- and consolidation of for short term a long-term architecture road map
- Collaborate with IT teams to evaluate and implement appropriate systems to streamline operations
- Lead system enhancement projects, including requirements gathering, vendor selection, testing, and implementation
- Ensure seamless integration of new systems with existing processes and train end-users on system functionalities

Project Management
- Lead end-to-end project management for process improvement initiatives, ensuring timely delivery and effective change management
- Define project scope, objectives, deliverables, ROI calculations and timelines
- Develop project plans, allocate resources, and monitor progress to ensure successful execution
- Identify and mitigate risks, resolve issues, and communicate project status and updates to stakeholders

Cross-Functional Collaboration
- Work closely with cross-functional teams, including Operations, IT, Finance, and Customer Support, to drive process optimization initiatives
- Facilitate workshops and meetings to gather input, build consensus, and drive alignment on process improvement strategies
- Collaborate with stakeholders to develop and maintain process documentation, including standard operating procedures, guidelines, and training materials
- Provide training and support to end-users on new processes and system functionalities

Performance Monitoring and Reporting
- Develop and maintain performance metrics and dashboards to track process efficiency, effectiveness, and impact
- Analyse data to identify trends, insights, and areas for further improvement
- Generate reports and presentations to communicate findings, recommendations, and progress to management and stakeholder

Future technology
- Develop and implement an AI strategy, to drive process optimisation initiatives
- Develop and implement an Innovation program to drive disruptive innovation through ideas which can be assessed, piloted for potential implementation

About You
- Proven experience 5+ years in process improvement, project management, and systems implementation
- Strong knowledge of process improvement methodologies such as Lean Six Sigma and Agile methodologies
- Experience in managing cross-functional teams and driving change management initiatives
- Proficiency in project management tools and methodologies
- Excellent analytical and problem-solving skills
- Strong communication and interpersonal skills to collaborate effectively with stakeholders at all levels
- Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment
- Demonstrated ability to influence and drive organizational change
- Familiarity with relevant software and technology systems

**Benefits**:

- Bachelor’s degree in IT; business administration, Operations Management, or a related field
- Certification in Agile methodology, Lean Six Sigma or Project Management Professional (PMP) is a plus

About Us
- Service Stream, together with its subsidiaries and affiliates, is a leading national service provider to develop and operate Australia's essential communications, energy and water networks in the telecommunications, utilities and transport industries. We specialise in the design, construction, and maintenance of new and existing networks, and deliver end-to-end engineering and asset management solutions on behalf of our blue-chip client base._
- Service Stream is an equal opportunity employer who believes diversity of t