Hotel Assistant Manager
1 day ago
There has never been a better time to join The Star Gold Coast team as the Hotel Assistant Manager for the Dorsett.
In this role you will liaise with guests to provide security and customer relations, ensuring exceptional customer service is received by all guests during their stay. With excellent communication skills and meticulous grooming, you will be a confident individual with a clear understanding of what it means to deliver a truly unique guest experience.
**What can we offer you?**
- A Permanent, Full Time position
- 30% staff discounts across our award-winning venues on all 3 of our properties
- Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships
- FREE buffet meal with a new menu every day at our Employee Dining Room
- Uniform prepared and ready for you daily on property
- Generous Paid Leave for primary and secondary carers
- The Star is an Employer of Choice for Gender Diversity awarded by WGEA
- Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous
**What are we looking for?**
- Hotel management & rooms experience
- Demonstrated leadership skills
- Proven ability to handle guest enquiries and concerns
- Knowledge of Opera PMS system preferred
- High level customer service experience
- Flexibility to work across a 24/7 roster including weekends
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
**About us**
The Star Gold Coast is a one stop shop for all your needs. It offers luxurious accommodation and spa, iconic bars, restaurants and a world-class casino. We offer entertainment like no other, with our live concerts and shows in our Theatre and Events Centre, Live on the Lawn events, world class DJ’s at Atrium Bar & more It is a destination that offers relaxation and fun at the same time
**Our Culture**
The Star is recognised as an Employee of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA) and has been awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.
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