Collections/customer Service Team Leader

2 days ago


Gold Coast, Australia KBH Solutions Full time

Growing Finance Company
- $70K - $80K plus Super
- Gold Coast

An outstanding opportunity is available for an experienced Collections/Debt Agreements Team Leader to work for this leading Finance organisation based on the Gold Coast.

**The role involves but is not limited to**:
Acting as an escalation point for the team

Preparation and distribution of staff rosters

Reviewing operational performance - collections, activity & query resolution

Team building - train, coach and motivate

Reviewing and implementing processes for operational efficiency

Facilitate regular communication through the business unit.

Provide hands on leadership

Liaise with external collection agencies

Proven Team Leading experience in a dynamic and fast paced environment

Highly developed leadership skills

An ability to build effective client relationship management

Knowledge of Collection/Customer Service Call Skills

Demonstrated commitment to continual customer service improvement

Provide ongoing support for internal and external customer enquires

Investigate issues from frontline customer contact

Building the overall team culture with encouragement

You will be a passionate team leader that leads by example.

On offer is an attractive Base + Bonus + Carpark

Monday to Friday hours.

For a confidential discussion please call Vanessa on 0408 920 345


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