Digital Service Delivery Specialist

7 days ago

Geelong, Australia Barwon Water Full time

**Location**: Geelong
- ** Statuses**: Casual
- ** Duration**: 12 months

**About the role**
- Impactful technology support role with direct reports
- Community values centric organisation
- Flexible and supportive working options

Does supporting the delivery of reliable, efficient digital services sound interesting to you? If you’re motivated by problem solving, continuous improvement and building collaborative relationships, this could be the role for

In this role, you’ll drive the enhancement of our IT Service Management capability, specifically how we manage and respond to ICT incidents, service requests, problems and changes across our digital environment. You’ll review incident trends to identify root causes, coordinate investigations and seek effective solutions that minimise disruption and improve performance. You’ll ensure our processes align with IT Service Management principles and best practice.

You’ll be responsible for leading a small team, supporting them on their career growth, whilst monitoring Service Desk ticket flow and key performance metrics. An emerging leader, you’ll build strong relationships the business to ensure IT services are reliable, resilient and continuously improving.

This is a casual role to cover a secondment and you will be engaged by a third party agency.
- ** Position Description**

**About you**

You bring a background in ICT Service Management, with a focus on incident, problem and change management. You’re a natural collaborator who communicates clearly and across a range of stakeholders with varying degrees of technical understanding.

Problem solving will be a key skill, coupled with your ability to think critically and make decisions that balance both technical requirements and business need. You’re motivated working in a role that creates impact and challenges you.

Your experience in service desk management may be supported by certificates or qualifications in ICT, business or similar. You’ll bring knowledge of service desk portals Atlassian and Microsoft technologies and a desire to learn new and emerging technology. You’ll work with a supportive and empowered team and thrive in an environment of digital transformation and change.

**About us**

Barwon Water is Victoria's largest regional urban water corporation, with more than 110 years’ experience in delivering world-class water, sewerage and recycled water services to our customers and community. More than just taps and toilets, we’re a pivotal player in the region’s ongoing social, economic and environmental prosperity.

We care about where we live and work, and we’re always looking for like-minded people to join our team.

**Why join us?**

At Barwon Water, we believe that every individual has something valuable to offer. We understand that the more diverse workforce, the wider the variety of ideas we bring to the table. Enjoy being part of an organisation that values results, personal and professional growth, workplace diversity and a balance between work and life commitments.

Get in touch

Does this opportunity sound like it might be a good fit for you?

Ready to apply? Submit your cover letter and resume now.
- _
- We lead. We learn. We deliver. We care about a better future._

Enquiries to Aodhan Kiernan, Acting Technology Support Lead, on **0407 318 959**.

Applications close **Sunday, 21 September 2025**.

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