Quality Assurance Claims Clerk

1 week ago

Minto, Australia Redox Full time

**About Us**

Redox is a ASX listed, leading raw material and ingredients distributor with 16 regional offices throughout Australia, New Zealand, Malaysia, and United States of America. Established in 1965 with more than 400 staff and sales over one billion dollars last financial year, we bring the best products from around the world to clients in over 170 unique industries. More than just a job, start your career with Redox today.

**The Position**

Reporting to the Claims Officer, and working in the QA team, this clerical role requires the successful applicant to assist the Claims Team in operating Redox’s internal problem reporting system, directing and resolving issues which arise during the day to day running of the business as well as completing various other QA related duties.
- Investigate problems and record outcomes using internal software
- Direct and guide staff actions and responses in order to resolve the problems
- Highlight potentially large claims and work to minimise losses by corresponding with Staff, Suppliers, Customers & Insurers
- Update and maintain system records
- Process stock returns, manage quarantined stock and disposal where required
- Acts within procedural guidelines to ensure that problems are resolved and that related files are closed in the shortest possible timeframe
- Manage digital data records associated with problem files.

**About You**
- A critical thinker with advanced problem-solving ability
- You appreciate the importance of process and procedure
- Prior QA experience within an office support role or Insurance Industry/Claims (desirable)
- Ability to communicate with staff at various levels and divisions of the business
- Have fast and accurate data entry skills
- A high attention to detail and the ability to prioritise tasks
- Flexibility and the ability to think on your feet.
- Live within an easy commute to Minto, South-West Sydney. (desirable)

**Rewards & Benefits**
- On the job training from a supportive and collaborative team.
- Salary package inclusive of 17.5% leave loading
- Bi-annual company performance bonus
- Annual Salary review
- Lunch provided daily in the office
- Hybrid office & WFH (post probation)
- Secure onsite parking
- EV chargers on site
- Paid Volunteer Day

**How to APPLY**

Redox is an equal opportunity employer which enjoys the benefit of a diverse team. All your information will be kept confidential according to EEO guidelines, and applicable privacy legislation. Further information on our website.

**NO AGENCIES

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