Quality Assurance Claims Clerk

**About Us**

Redox is a leading raw materials and ingredients distributor with operations on 3 continents. With the motto “1000 products, endless possibilities”, we scour the globe bringing the best products to customers in over 170 industries. Established in 1965 and growing to 400 staff with over $1 billion revenue, we are a strong and stable employer with the energy of a start-up. More than just a job, Redox offers careers.

**The Position**

Reporting to the Claims Officer, and working in the QA team, this clerical role requires the successful applicant to assist the Claims Team in operating Redox’s internal problem reporting system, directing and resolving problems which arise during the day to day running of the business as well as completing various other QA related duties.
- Investigates problems and records outcomes using internal software.
- Direct and guide staff actions and responses in order to resolve the problems
- Highlight potentially large claims and work to minimise losses by corresponding with Staff, Suppliers, Customers & Insurers
- Updates and maintains system records
- Processing stock returns, managing quarantined stock and disposal where required
- Acts within procedural guidelines to ensure that problems are resolved and that related files are closed in the shortest possible timeframe
- Manage digital data records associated with problem files.

**About You**
- Must be a critical thinker with advanced problem-solving ability
- Must appreciate the importance of process and procedure
- Will preferably have prior experience in QA in an office support role and/or Insurance Industry/Claims experience.
- Will be able to communicate with people on different, and at all levels, within the business
- Will have fast and accurate Data Entry skills
- Must have high attention to detail and ability to prioritise
- Flexibility and the ability to think on your feet.
- Lives within an easy commute to Minto NSW (desirable)

**Rewards & Benefits**
- On the job training from a supportive and collaborative team.
- Salary package inclusive of 17.5% leave loading
- Bi-annual company performance bonus
- Annual Salary review
- Lunch provided daily in the office
- Hybrid office
- Secure onsite parking
- Paid Volunteer Day

**How to APPLY**

Redox is an equal opportunity employer which enjoys the benefit of a diverse team. All your information will be kept confidential according to EEO guidelines, and applicable privacy legislation. Further information on our website.

**NO AGENCIES