Restaurant Technology Analyst

18 hours ago

Surry Hills, Australia Guzman y Gomez Full time

**Company Description**
At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. We’re Australia’s only fast-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. We’re incredibly proud of our amazing people, and the unique way we celebrate Mexican culture in everything we do.
**Job Description** Job Description**

We are seeking a **highly skilled and motivated Restaurant Technology Analyst** to join our team at **GYG**. In this dynamic and impactful role, you’ll be at the forefront of analysing, designing, and implementing enterprise systems that power our restaurant operations and business processes.

As a key member of the team, you’ll collaborate with cross-functional stakeholders to optimise systems, automate workflows, and ensure technology is aligned with our fast-paced, customer-focused environment.

**Key Responsibilities**
- Collaborate with business stakeholders to analyse requirements and define system objectives, specifications, and documentation.
- Assess current restaurant technology systems and operational processes to identify areas for improvement and optimisation.
- Design, develop, and implement integrated enterprise solutions in collaboration with IT, Operations, and other functional teams.
- Troubleshoot system issues, ensure uptime and reliability, and implement necessary fixes or enhancements.
- Lead and participate in system testing to ensure functionality, performance, and data integrity.
- Provide end-user training and ongoing support to ensure effective use of technology tools across all restaurant locations.
- Monitor system performance, maintain documentation, and drive continuous improvement initiatives.

**What you’ll bring**:

- Bachelor’s degree in Computer Science, Information Systems, or related field
- Experience in a Restaurant Technology Analyst, IT Support, or similar role
- Strong knowledge of restaurant systems (POS, menuboards, payments, inventory)
- Analytical mindset with strong problem-solving skills
- Clear, effective communicator with strong interpersonal skills
- Able to work independently and in cross-functional teams
- Familiarity with relational databases and SQL (preferred)
- High attention to detail and comfort working in a fast-paced environment.
- Willing to join a 24/7 on-call rotation for critical issues

**Benefits**

We’re incredibly proud of our amazing people and always have each other’s backs. Whether you’re working in restaurant, at our Hola Central head office or as one of our partners, we are so passionate about living our values every single day.

These are just some of the benefits that come with working at GYG:

- Career growth - Australia and internationally
- Opportunity to become a franchisee
- Annual bonus scheme
- Paid parental leave
- GYG gift voucher

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