Contact Centre Consultant

**Introduction**:
Are you ready to be part of something bigger? At Lite n' Easy, we're not just about meals; we're about transforming lives through better eating habits. We make it effortless for Aussies to embrace healthier choices, whether they're on a weight loss journey or simply aiming to maintain a balanced lifestyle. As a team, we pour our passion into crafting meals that are not only nutritious but also bursting with flavour. Lite n’ Easy has been serving healthy meals to Australians since 1986.
**Description**:
Grow Your Career in Our Melbourne CBD Contact Centre
Due to expansion within our business, we are excited to unveil our brand-new Contact Centre office at the iconic QV Building in Melbourne CBD. We have opportunities for highly motivated and driven professionals to join our Contact Centre team. If you’re someone who thrives on providing exceptional service, become a part of our integral and dynamic team as a Contact Centre Consultant in a FULL TIME role.
What's in it for you?
**Meaningful Work**: Help provide delicious, healthy meals to time-strapped individuals and those dedicated to wellness.
**Comprehensive Training**: Dive into a four-week training program that combines classroom learning with hands-on experience. Our first intake starts on Monday, 1 December 2025.
**Supportive Environment**: Work alongside passionate individuals in our Melbourne CBD office
**Growth and Development**: We are passionate about creating an environment where our team members can grow both professionally and personally. We are excited to offer an opportunity for an individual who is eager to develop their career in a dynamic and supportive work environment.

**Benefits**:
Discount on Lite n’ Easy food products
Fully subsided Fitness First gym membership
Themed events and family fun day
Employee Assistance Program (EAP)
Onsite physio
Annual skin check, flu vaccine, health check
**Location**: QV Melbourne - 2 minutes’ walk from Melbourne Central Train Station, 1 minute walk to tram stop and bus stop outside our front door - right above a bustling retail precinct with over 50 retail stores.
**About the role**:
The Contact Centre operates between 8am to 7pm Monday to Friday including public holidays except Christmas Day. As a full-time consultant, you will be rostered across the operational hours. Rosters are released 6 weeks in advance. Ability to work some public holidays (but not all).
Handle inbound and occasional outbound calls to deliver excellent customer service to both existing and new customers.
Consistently meet key performance targets including call quality and compliance.
Provide accurate product information and update customer records efficiently.
Resolve customer complaints with care and efficiency, focusing on continuous improvement.
Adapt and learn continuously to enhance personal and team skills.
**What You'll Bring**:
Previous experience in customer service, healthcare or the fitness industry (call centre, office, retail, hospitality, nursing, social work, fitness and aged care backgrounds are welcome).
A passion for health and fitness, wellness, nutrition or just making a difference in people’s lives.
Excellent communication skills, both written and verbal.
Possesses a compassionate, empathetic and patient manner.
Familiarity with Microsoft Office products and Customer Management Systems/Databases is preferred but not essential.
Proven teamwork skills and the ability to thrive in a fast-paced environment.
Join Our Team
If you're an Australian Citizen and have a passion for customer service and a drive to make a positive impact, we want to hear from you Take the first step toward a rewarding career with Lite n' Easy.
Lite n' Easy is an equal opportunity employer committed to diversity and inclusion.