Associate Director Transactional Banking

**Work type**: Permanent Full time
**Location**: NSW- Sydney CBD
- Focus on Financial Institution customers, Government and Technology sectors
- Drive the portfolio growth of complex transactional banking customers
- Utilise your passion for working with clients and delivering bespoke solutions

1 Relationship strength index for Transactional Banking*
1 Quality of product development initiatives and level innovation*
1 Transactional specialist overall capability*
1 Overall customer service*
1 New system implementation*
1 Quality of Trade Services Advice*
1 Quality of Trade Finance Operations Service*

**It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.**

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

It’s a good time to see what more you can find at NAB as Associate Director within Transactional Banking.

**Transaction Banking**:
Transactional Banking is an integral part of the Corporate & Institutional, providing specialist advice to all segments across the broader C&IB banking team. Our Transactional Banking team work collaboratively with clients to develop an overarching digital and payment strategy to optimise the entire value chain, providing solutions to help businesses collect money, manage their cash, and make payments securely.

**The role**:
Our Transaction Banking team currently have an Associate Director vacancy, with a focus on Banking Financial Institutions, Government and Technology sectors. You'll be responsible for the account management and portfolio growth of complex transactional banking customers within the Corporate & Institutional Bank.

**Day to day you will**:

- Engage with business partners from across the organisation to coordinate the delivery of transactional banking products and services on behalf of customers
- Provide insights into how customers are interacting with NAB and identify opportunities for better ways of banking
- Act as an escalation point for service related matters
- Take responsibility for the provision of training to customers in the usage of NAB eChannel Services and other Products
- Proactively manage risk, policy, and compliance requirements by managing controls, issues or breaches as they are identified.

**What you'll bring**:

- A passion for nurturing customer relationships and their respective outcomes
- Deep, proven knowledge and direct experience in transaction banking, underpinned by an understanding of best practice capabilities
- Proven capability in managing complex client relationships, ideally within the Technology sector
- Practical communication skills to translate needs at a strategic and operational level internally and externally, making effective decisions and balancing client, business, and stakeholder needs
- A trusted brand that’s well known for building and maintaining effective and constructive working relationships with a range of senior internal and external stakeholders
- Demonstrated tenacity and resilience to increase Enterprise value by working closely and maintaining strong agreed strategy within the Corporate Bank.

**A diverse and inclusive workplace works better for everyone**:
At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

**More Impact and more focus on you at NAB**:
In this role, you’ll be:

- Scaffolded to grow with some of the industry’s best leaders
- Trusted and enabled to deliver bespoke solutions with complex account management
- Empowered to leverage your industry insights, accelerating your brand
- Nurtured with career mapping for progression opportunities within C&IB
- Supported to balance your career and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial reward and benefits.

**Application**:
To be eligible to apply, you must have Australian or New Zealand citizenship or your own independent permanent residency status. If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.

*Please note unsolicited CVs from agencies will not be accepted*.

LI-DNI