Customer Experience Designer

**Nous is a great place to work**

Nous Group is an international management consultancy with over 800 people working across Australia and New Zealand, the UK, Ireland and Canada. We are a values-based organisation that is inspired and determined to improve people's lives in significant ways. Working in unique, cross-disciplinary teams we create innovative and enduring solutions that transform businesses, governments, and communities. We realise a bigger idea of success.

Nous is recognised as Australia's top workplace, ranking first in the 2021 Great Places to Work Awards (Australia). We are proud to have been named Best Management Consulting Firm by the Australian Financial Review in 2017, 2015 and 2013 and a Great Place to Work in 2019, 2017, 2015 and 2013 (Australia).

As a Consultant, you will have the autonomy to focus on development, and we will provide the support to ensure that you reach your potential. You will find the first year at Nous exciting, intense, and challenging. However, in line with the experience of your colleagues, your professional growth at Nous will far exceed your expectations. We offer active career support, training and mentor programs.

You will build trusting and credible relationships with clients on projects, demonstrate a good understanding of Nous business offers/sector issues, and contribute valuable content to projects and proposals by articulating sound knowledge of Nous business offers, methodologies and digital tools aligned to client contexts.

**We are looking for CX designers, all levels of experience**

We are recruiting customer and user experience designers who are passionate about designing Human-Centred products and services that really make a difference to the people that use them. We want designers to work with our consulting teams to develop digital and non-digital solutions, either to complement or replace typical project deliverables. You will participate in end to end interaction design for end to end services, requiring user research, empathy and journey maps, the development of basic wireframes and prototypes, and in some instances testing and refining with users.

**You are**:

- **Self-directed,** you like working with others in in a self-directed and entrepreneurial fashion
- **A fast mover** who is comfortable with ambiguity and fluid structural arrangements
- **A design thinker **committed to the basic tenets of design thinking, agile development and lean product design. You have a portfolio demonstrating a grounded background in interaction design, user experience, user research and design principles
- **Pragmatic; **favouring evidence and research over ego, you will lead customer testing, collect analytics about products and conduct broader analysis to refine and test the feasibility of a product concept. You will always be looking to strike the balance between what is practical and achievable now as well as holding a more ambitious vision for the future.
- **A great communicator**, able to communicate feedback from customers and provide insights from testing that can influence design decisions. Communicate scenarios, end-to-end experiences, interaction models and screen designs to stakeholder.
- **A tiny bit obsessive;** about the details, that is. With a strong design background you will have an eye for the visual design and pay close attention to the details surrounding an interaction so they things we make are both simple and elegant.

**And the practical experience**
- Prior experience in a customer or user experience design role
- An understanding of human-centred design
- Ability to contribute to design research for Nous project briefs
- A range of methods for advocating for customers or service users so their voice can be heard and reflected in end to end service design
- A practical understanding of Agile and project management skills so design work can be achieved within the frame of the project (time, quality, and costs)
- Experience in turning insights into inspiring prototypes that exceed the expectations of our customers
- An eye for visual design so you can present complex insights to clients in simple and elegant ways. This might include service concepts or ideas clearly including their feasibility
- A commitment to the craft of design, which will mean reflecting on your practise, understanding how you might improve and refining new ways of working for Nous to achieve even better outcomes for our clients.
- Ability to inspire and coach others with design thinking approach
- An appropriate academic qualification that might include a BA in (Communication design, Service design, Behavioural Psychology, Interaction Design, Anthropology etc.)
- Use of relevant software packages (adobe creative suite, Sketch, Balsamic, Google Sketch Up etc.)

**Finally, the important details...**

We seek people who demonstrate an ability to work effectively with individuals with diverse backgrounds. We are committed to diversity and inclusion.
- Ple