Customer Experience Designer

6 days ago

Melbourne, Australia Australian Bureau of Meteorology Full time

Executive Level 1, Ongoing
- $103,085 - $116,115 + 15.4% super
- Melbourne

We are seeking an Experience Designer (UX/UI) to join our Customer Experience Design Team within the Digital Channel and Customer Experience Design Program. This important role will help the Bureau to deliver services that meet customer needs. You will have previously worked in a similar role with demonstrated capacity to conduct customer research and produce developer ready digital design that creates impact and value across our digital channels (website and mobile app).

You will also have experience helping organisations understand their customers and their requirements to define services that provide value. You will have experience in planning and conducting user research activities and the ability to analyse and distil actionable insights and iterate designs to ensure experiences are uplifted to match the customer needs.

You will be able to communicate confidently with stakeholders at all levels and build relationships internally and externally. Experience with Figma, the ability to collaborate in multi disciplinary teams and excellent attention to detail are all essential for this role.

Experience working within an in-house design team in a large and complex organisation, knowledge of service design methods and proficiency in multiple user experience and design software tools will be highly regarded.

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