Assistant Facilities Manager

JLL supports the Whole You, personally and professionally.

Shaping the future of real estate for a better world.

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

As the Assistant Facilities Manager you will be a team player who will work with all team members to achieve key compliance and operational KPI’s established by the Client and the responsibility of the JLL Team to deliver.

You will be responsible for you own portfolio including a main corporate site and three smaller tenancies. You will also gain exposure to and support the retail portfolio.

You will support the Senior Facilities Manager in providing daily comprehensive facilities management including compliance, vendor and relationship management along with delivery of services in accordance with the Management Agreement and in accordance with company policies, procedures and processes.

This position is varied and at times hands on. There will be a requirement to interface with members from all levels of the organisation as well as the public.

Major Responsibilities
Ensure compliance with regulations / requirements of client contract and all site procedures including Landlord Compliance requirements
Proactively develop and manage the relationship with the occupier and client to ensure service delivery expectations are exceeded
Assist delivery of customer and property services across the portfolio
Assist delivery of building inspections and complete associated reports within the governance timeframe for the allocated portfolio
Assist administration and organisation of information for analysis and presentation to senior management team
Assist with any duties as assigned by the Senior Facilities Manager
Proactively contribute to the effective and efficient running of the portfolio, and share ideas for continuous improvement
Management of vendors, coordinate facilities works as and when required
Adhere to JLL’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies
Proactive management and monitoring of Help Desk / service outputs to achieve or exceed standards against agreed key performance indicators and service level targets and report regularly to key stakeholders or as agreed
Actively encourage an environment that supports teamwork, co-operation & performance excellence across the portfolio.
Provide superior customer service to meet the on-site client’s expectations
Build and develop effective client / stakeholder relationships across multiple levels of the organisation
On-site key point of contact for Facilities in the client’s premises and across your portfolio

A strong communicator with good presentation skills and possess strong verbal & written communication skills
Someone who has a passion for quality -an eye for detail to make sure the best delivery of services
A team player who is able to cooperate and work well with others to meet targets
Honest & demonstrate trustworthiness
Someone who wants to solve problems with the capacity to deal with ambiguity
Able to work independently and as part of a team
Prior experience in facilities, property management, hospitality or related field preferred
Knowledge of local occupational health and safety requirements and vendor management for specialised services is advantageous
Understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system) is advantageous
Experience in minor projects including office relocations is advantageous.
Strong customer service focus with excellent people skills and ability to interact with a wide range of client staff and demands

**What you can expect from us**:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.

We are dedicated to offering veterans from all ranks and services a successful civilian care