Wa State Manager Investigations

Join a leading national provider of insurance risk and solutions services
- Unique leadership opportunity available
- Relocation assistance provided

We are seeking an experienced and ambitious insurance professional to join our national management team as the new
**WA State**
**Manager **for
**Investigations**.

This role primarily involves provides a driven professional with oversight of the development of our Factual Investigations services across the state, with significant customer service responsibilities, people management and ownership of our WA growth strategy, and driving quality outcomes in our service provisions.

This is a unique opportunity to
**lead the growth of our WA Investigations division** as part of a leading national provider of insurance services. You must be a high calibre individual with demonstrated experience, tenacity and a commitment to a demanding & busy role.

Reporting to the Executive Director and with regular liaison with the key divisional Managers, the purpose of the role is to:

- Ensure we deliver consistent, high quality investigation services to our clients through a passion for outcomes, teamwork and a focus on business efficiency.
- Provide timely, professional and effective communication with clients and grow the division’s client-base through a number of targeted activities.
- Build on our existing network and relationships with key stakeholders in both personal injury and general insurance lines.
- Prepare and produce internal management reports and external reports in line with our SLAs and client requirements.
- Support & assist our staff in their roles and identify opportunities to enhance operational performance of the team and divisions.
- Assist the Executive team with marketing, tenders & business development activities.
- Manage quality & compliance processes across the division.

**About You**:

- Hold a **Certificate III in Investigations;**:

- Have a current and valid **Investigators Licence**;
- Hold a tertiary qualification in law **(preferred);**:

- Have a current and valid driver's license and vehicle;
- Demonstrated operational and or management experience, including working with senior internal and external business stakeholders and customers (**mandatory**);
- Strong customer service ethos, internally and externally (**mandatory**);
- Exposure to the factual investigation service in insurance is highly desirable;
- A working knowledge of, and existing network in, the workers compensation insurance industry is also desirable;
- The ability to get the best out of people by providing strong and balanced leadership.

**From us you can expect**:

- A genuine and friendly working culture where our people are valued
- Excellent remuneration & benefits, including generous incentives;
- A stable, committed and experienced national management team;
- Access to our external Employee Assistance Programme;
- The latest tools - Surface Pro & iPhone;
- A genuine commitment to your work life balance;
- Novated lease options;
- Paid parental leave;
- Relocation assistance (if moving interstate);
- Work with prestigious clients incl. ASX 100 companies and a current, solid client network;
- Monthly and quarterly staff celebrations as well as our annual events such as our Procare Cricket Day Charity Fundraiser, company-wide Christmas & End of Financial Year parties and more;
- An individually tailored professional development plan with regular training & development opportunities;
- A unique leadership opportunity to develop our WA investigations division with the support of a successful national business.

**About Procare**:
Procare is an ever-growing national business of over 25 years and we are committed to being the most respected national insurance risk and solutions services business in Australia.

We value our people and know that fantastic talent is the only way to shape our future success. We're all about building a high-performing team, where we embrace collaboration and new ways of thinking.

We love connecting with our customers and empowering them to achieve better results. We are grounded in authenticity and work together to deliver value for our customers through every interaction.

We believe in
**hard work** and
**rewarding performance**. If you want to make a real difference, love a fast-paced environment and have a key focus on quality and outcomes, this would be a fantastic opportunity for you.

For more information visit our website

**Applications will be treated in the strictest confidence.** To apply, please send your CV and cover letter via the link.