Practice Manager

We have an opportunity for an **Experienced** **Office Manger** to join our team at **Bendigo Doctors**

We require an individual who is **highly motivated**, **enthusiastic** with a **"can do"** attitude towards all tasks, ability to work autonomously at a fast pace as well as in a team. This will be a growing practice so a bubbly personality is a must as well as is the ability to think on your feet

**Required Qualities**
- Demonstrated patient-focused approach in service provision with genuine empathy and interest in their needs.
- Excellent interpersonal and communication skills, both written and verbal.
- Always be well-presented, friendly, courteous, and obliging.
- Always represent the practice in a confident and positive manner.
- Undertake all duties in a diligent manner, with honesty and integrity,
- Maintain absolute confidentiality regarding patient and practice information.
- Have a vigilant attitude to accuracy, being prepared to double check as necessary.
- Ability to work cooperatively and independently.
- Ability to prioritise and organise
- Knowledge of occupational health and safety principles including infection control.
- Teamwork: willingness to assist and support others as required and get on with team members
- Time management/organisation: accomplish objectives effectively within time frame given and carry out administrative duties within portfolio in an efficient and timely manner

Your responsibilities will include:
**Operations**
- Coordinate daily operations with staff, nurses, doctors
- Day to day liaison with doctors to ensure appropriate delivery of services, with an emphasis on doctor operating hours, planned leave and facilitating a group practice environment.
- Timely reporting of property maintenance, leasing and subtenant issues with management
- Updating health engine and online booking page
- Reduced number of patient and Doctor complaints
- Increased number of patient and Doctor compliments
- Coordinate and maintain accreditation

**Human Resources**
- Conduct interviews with medical director when required
- Handing over orientation checklist to doctors on their first day
- Completed and signed orientation checklist must sent to medical director and medical administrator
- Coordinate changes in doctors and staff rosters with management
- Coordinate doctors and staff leaves and find appropriate covers

**Education, Qualification, and Experiences**
- Basic knowledge of MS Word and Excel.
- Completion of an accredited medical receptionist course/ knowledge of medical terminology.
- Minimum of one year’s experience in medical receptionist/secretarial role.
- Knowledge and competence in the use of relevant software Pracsoft, Medical Director and Best Practice.
- Experience with specific social groups serviced by practice, such as adolescents, aged care, migrant or refuge groups, Aboriginals, and Torres Straight islanders, etc.
- CPR/Triage training and/or experience.
- Training and/or experience in management of emergencies, handling complaints, Medicare & health funds, basic infection control, safe handling & disposal of medical waste etc
- Customer service experience, committed to providing exceptional customer service across all channels - written, phone and face to face.
- Demonstrate knowledge of policies and procedural guidelines that have legal implications, for example, ensure documentation conforms to legal requirements.

**Accounts and finances**
- Accounts follow up with outstanding amount
- Coordinate monthly purchase orders with management
- Maintain daily, Medicare batching, exceptions, and rejections.
- Check billed patients for nurse incentive as they are performed
- Reconcile work cover and private billings on a weekly basis
- Current Police Check
- Current Working with Children clearance
- Current First Aid/CPR certificate
- Immunisation Record
- Driving Licence/ Photo ID
- Selection Criteria:_
- Demonstrated ability to work in a team
- Experience with Medical software (BEST PRACTICE/MEDICAL DIRECTOR)
- Demonstrated strong organisational and problem-solving skills
- Demonstrated ability to work in a fast-paced environment, including multitasking
- Demonstrated ability to communicate with internal and external stakeholders both verbally and in writing
- Demonstrated commitment to quality patient service

**If you would like to become part of a team that cares for every individual staff member and their self-development and meet the requirements and criteria above, please forward your resume, along with a cover letter addressing the selection criteria.**

**Job Types**: full time

**Salary**: Remuneration will be negotiable based on experience.

**Job Types**: Full-time, Part-time

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Bendigo, VIC 3550: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Medical admin: 1 year (required)
- Customer service: 1 year (preferred)

Work Authorisatio