Customer Service Team Leader

2 weeks ago

Sydney, Australia Scentre Group Full time

**Job no**: 497998
**Work type**: Permanent Part Time
**Location**: Sydney
**Categories**: Customer Service

**Your opportunity**

We are looking for a dedicated **Services Team Leader** to join our team at **Westfield Bondi Junction.** In this role, you will help manage our Valet and Concierge services, contributing to smooth operations and excellent customer experiences.

Working closely with the Services Supervisor, you will be a key part of our customer service efforts, supporting our commitment to quality in a dynamic environment. If you are enthusiastic about providing great service and leading a supportive team, we would love to hear from you.

Day-to-day you will be responsible for:

- Lead by example, ensuring a customer-first approach and consistently driving NPS (Net Promoter Score) targets.
- Ensure customer service levels are maintained at the highest levels within the service areas by ensuring processes, training and standards are managed.
- Be empowered to rectify and resolve customer issues that may arise while on shift.
- Assisting customers to ensure that every moment matters.
- Provide leadership in all service areas including Customer Experience Desk, Valet, and Carpark.

**What sets you apart?**

Experience in a similar role is preferred but not essential. We value skills gained across various industries, but what sets you apart will be your passion for premium retail, operations management, and delivering exceptional customer experiences.
- You are innovative, passionate, and self-motivated, thriving in a high-performing culture.
- A full driver’s license is required for the valet responsibilities.
- Ideally, you have proven leadership experience in a customer service environment.
- You possess the right mindset to deliver an exceptional customer experience every day.
- You demonstrate agility and the ability to work independently.

This part-time Team Leader role offers 30 hours per week across 4 days, with a rotating roster over two weeks: Wednesday to Saturday in the first week, and Thursday to Sunday in the second week, from 10:00 AM to 6:00 PM.

**About us**

Scentre Groups owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.

We are focused on our customers and creating more reasons for more people to visit more our Westfield destinations often and for longer.

With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage, and market our Westfield destinations and platforms. as such, we have many opportunities across our business for team members to advance their careers through different experiences with us.

We want to be the place where talent thrives. To support you to thrive, we promise to respect, inspire, and develop you, and that you will do work that matters.

Diversity, equity, and inclusion underpins our culture, and our vision is that ‘Everyone Belongs.’ We foster a workplace experience where everyone feels valued, supported, and motivated to realise their full potential.

Applications close**:Friday 11**th** October** (unless filled prior).

**Advertised**: 22 Sep 2024 AUS Eastern Standard Time
**Applications close**: 11 Oct 2024 AUS Eastern Daylight Time

**_Scentre Group exclusively recruits for roles based in Australia and New Zealand. If you are contacted regarding employment opportunities with Scentre Group based in any other country, we encourage you not to disclose any personal information. _

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