Service Coordinator

1 day ago

Sydney, Australia BGIS Full time

**Service Coordinator**

Location: Sydney, NSW
Company: BGIS - Power Protect
Employment Type: Full-Time, Permanent, On-Site

**The Role**

We’re seeking a **Service Coordinator**to manage service administration, coordinate planned and reactive works, and ensure compliance with systems and processes. You’ll be the key link between clients, subcontractors, and the BGIS - Power Protect service team — ensuring smooth operations, timely responses, and excellent customer service.

**Why You’ll Love Working With BGIS - Power Protect**

✔ Flexible work options + strong wellbeing support (EAP, health checks, insurance discounts)
✔ Recognition & rewards - vouchers, referral bonuses & service awards
✔ Career growth - paid study, leadership programs & clear progression pathways
✔ Inclusive culture - Work180 endorsed, volunteer days & community initiatives
✔ Award-winning workplace - AFR _Best Places to Work _& multiple industry awards

**What You’ll Be Doing**
- Manage service calls, reception, and sales enquiries
- Schedule and coordinate planned and reactive works
- Process customer orders, job cards, purchase orders, and invoices
- Generate and issue contract renewal notices and quotations
- Track service works through to completion, ensuring KPIs are met
- Maintain accurate client, equipment, and contract databases
- Coordinate subcontractors and monitor performance
- Report on service activities, compliance, and customer satisfaction
- Expedite resolution of customer problems and complaints
- Support Facilities Managers and supervisors with reporting and projects

**Your Education, Experience & Skills**
- Year 12 education (minimum) with strong literacy and numeracy
- Experience in a service environment (essential)
- Knowledge of Simpro or similar workflow software
- Strong communication and organisational skills
- Ability to multi-task and work under pressure
- Excellent attention to detail and customer focus
- Full working rights in Australia (essential)

**About BGIS - Power Protect**

BGIS - Power Protect is part of BGIS Technical Services, delivering safe, reliable, and efficient technical services for clients across Australia. Backed by BGIS’s global capability (12,000+ people worldwide), we invest in safe systems, supportive teams, and career development so our people can do their best work.

If you’re a skilled **Service Coordinator**looking to join an award-winning employer that values people, innovation, and career growth, we’d love to hear from you.

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