Customer Service Representative

2 days ago

Melbourne, Australia Straumann Full time

**OBJECTIVE**

Provide prompt and efficient service to customers of Straumann Australia and New Zealand in line with company customer service standards. Provide efficient and effective support and assistance to company Product Specialists.

**KEY RESPONSIBILITIES**:

- Provide daily customer service
- Answer telephones promptly to answer customer queries and take product orders
- Undertake accurate entry of customer order data to SAP
- Provide accurate product information to customers
- Respond efficiently and effectively to customer queries and complaints
- Create and check customer invoices for submission to accounts department
- Process returned stock to facilitate customer credits
- Maintain customer information in the company Customer Relationship Management (CRM) system to ensure its accuracy and relevance prior to distribution.
- Maintain a working knowledge of sales promotions and proactively work with customers on taking up available offers.
- Work in a flexible and collaborative manner within a small team, sharing joint responsibilities to ensure that all daily tasks are completed.
- Provide support to sales representatives via ‘buddy’ system
- Provide direct support backup to Product Specialists.
- Receive and enter customer orders via telephone and electronically.
- Receive consignment orders and enter to SAP
- Manage customer consignment stock through efficient monitoring, provision of stock data to Sales Specialists and resolution of stock discrepancies.
- Manage Faulty Product Claims through liaison with Sales Specialists, customers and Head Office, administration of relevant paperwork, monitoring of data and maintenance of records.

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