Customer Success Manager

5 days ago

Sydney, Australia Neara Full time

Neara is a high-growth, venture-backed Series C, tech company headquartered in Sydney, Australia. Recognised as one of the **Times 100 Most Influential Companies of 2024**, our vision is to change how the world operates, builds and designs critical infrastructure. We work with 75% of the utilities in Australia and New Zealand and are rapidly expanding across the US and Europe. Our mission is to revolutionize the utilities industry with our 3D digital network model, enabling utilities to future-proof their infrastructure and navigate the clean energy transition.

We are excited to hire our next Customer Success Manager (Deployment) here at Neara. Customer Success Managers are the ones ensuring that clients do not just buy our company’s products but have a positive, successful experience. To accomplish this, they talk with clients, understand their processes and goals, define and complete objectives, and provide training sessions.

We value learning potential over extensive experience. You'll join a global implementation team, rapidly developing technical knowledge and helping customers achieve their objectives. If you're adaptable, eager to learn, and excited about technology, we want to meet you.

**Some of the things you will contribute to**:

- Meeting with clients at the completion of the sales cycle to turn opportunities into implementation projects
- Defining the implementation stages and deliverables
- Managing/performing the activities and deliverables required to complete the engagement
- Performing configuration or customization required by the project scope
- Testing and providing final QA/QC of project deliverables before a client is ready to go live
- Ensuring all aspects of Neara’s system are deployed to client’s satisfaction and specifications
- Identifying and correcting and/or advise on operational issues in Neara’s systems
- Reporting on project status to both domestic and corporate leadership
- Maintaining open and professional communications with all Neara’s colleagues, partners, clients and vendors to ensure maximum customer satisfaction and business efficiency

**Some attributes we highly regard**:

- Background in Mathematics, Computer Science, Geography, or a related field
- Ability to break down problems systematically and develop practical solutions.
- Clear communication and collaboration with the broader Neara team
- Self-motivated, solutions-driven, detail-oriented, and organized
- Experience troubleshooting and resolving hardware and software issues
- Make product enhancement requests based on current, and future software capabilities
- Python scripting or equivalent programming would be a huge bonus for this role

**Some of the benefits we have an offer**:

- Competitive salary
- Meaningful ESOP
- Flexible working arrangements with a fully stocked office in Redfern.
- Regular office events
- The real benefit is working on a genuinely complex, innovative and industry leading product making a genuine difference in the world around us.

**Please note, you will require current and unrestricted working rights to be considered for the role. Unfortunately we are not in a position to offer visa sponsorship at this time.**

**_ No agencies or third party service providers please _

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