Enterprise Account Manager

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?
We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us
To develop and maintain strong relationships with a defined portfolio of customers, acting as the main point of contact for all account needs and delivering a great customer experience.
You will provide strong account management, seek to understand the customers’ business challenges and utilise knowledge of the market and industry trends to identify and deliver solutions which address specific needs of the customer, drive growth and achieves key sales and profit metrics.

**Responsibilities**:

- Provide strategic account management, through the development of effective and influential customer engagement
- Develop a trusted advisory relationship with key stakeholders across the customers organisation
- Continuously build and maintain a pipeline of sales activity through prospecting and pipelining
- Management of the end to end sales process from opportunity identification to close using Vocus’ sales methodology
- Drive sales campaign and strategic initiatives, plan for account growth, identify opportunities for solution expansion and drive action plans around accounts that are at risk of nonrenewal.

**Skills**:

- Minimum 5 years experience in customer facing roles/account management
- Sound product and industry knowledge coupled with the ability to deal with clients and translate client needs into a complete solution:

- Experience in engaging directly with customers, forming relationships and delivering solutions
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organisational levels

What We Offer
Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:

- Diverse and dynamic teams with a supportive and inclusive culture.
- Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
- Flexible hours and a hybrid working environment
- Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
- Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more. We also offer a fifth week of annual leave when you hit five years of service
- Study assistance programs to excel your personal growth, learning and development.
- Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.

Working at Vocus is never just a job - it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.
We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.
With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.
About Us
As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.
Ready to take the next step?