Operations Lead

**Job Title**: Disability Support Worker

**Position Purpose**:
As the Operations Lead, you will drive participant onboarding, support coordination, and ensure the smooth operation of office activities in alignment with strategic business goals. This role is central to upholding high standards of documentation, managing participant and team interactions, and maintaining compliance within the NDIS framework. You will oversee critical tasks to support participants and contribute to the growth and efficiency of the organisation.

**Main Tasks**:
Core objectives include:

- Onboarding participants.
- Offboarding participants.
- Service agreements to consent forms.
- Marketing.
- Processing referrals for inbound participants.
- Coordination of support services.
- Anticipating participant needs.
- Managing coordination between participants and staff.
- Coordinating office personnel work activities in line with strategic business goals.
- Providing thorough and accurate reports on activities performed within the business.
- Ensuring workplace materials and documentation are maintained in line with legal obligations and best practice standards.
- Regularly reviewing and implementing changes to various forms of documentation.
- Managing all third-party communication, technology queries, and networking.
- Note: The above list is not exhaustive, and the role may evolve to meet the overall objectives of the company._

**Other Duties**:

- Regular communication with external stakeholders, including NDIS, participants, guardians, and the Department of Health.
- Coordinating with hospitals as needed.
- Occasional overnight stays may be required.

**Required Qualities**:

- Professional approach.
- Ability to work under pressure.
- Strong organisational and time management skills.
- Excellent attention to detail.
- Confident manner.

**Desired Competencies**:

- Analytical thinking.
- Initiative.
- Business awareness.
- Tenacity.
- Strategic thinking.
- Positive approach to change.

**Qualifications**:

- Minimum SHADS Level 5
- Current First Aid certification / CPR
- Drivers License
- NDIS Worker Screening
- Working with Children Card
- NDIS Modules
- Police Check
- Comprehensive Car Insurance
- COVID Vaccination
- Tertiary qualifications in Education or Support Work
- This job description outlines the primary responsibilities of the position and is not intended to be an exhaustive list of duties. Additional responsibilities may be assigned as the role and business develop._

**Experience**:

- Minimum of 5 years’ experience in a similar role.

**Skills & Competencies**:

- **Customer Service Focused**: Committed to providing exceptional customer service across all channels - written, phone, and face-to-face.
- **Communication**: Ability to communicate clearly and concisely, adapting style based on the audience.
- **Attention to Detail**: Excellent attention to detail and strong written skills for both internal and external communication.
- **Teamwork**: Willingness to assist and support others as required, fostering a positive team environment.
- **Time Management/Organisation**: Ability to accomplish objectives within given timeframes and handle administrative duties efficiently and effectively.

**Personal Attributes**:

- Professional approach (essential).
- Confident manner (essential).
- Positive approach to change (essential).

**Other**:

- Advanced working knowledge of Microsoft Word, Excel, and PowerPoint.
- Knowledge of Brevity
- This job description serves to illustrate the scope and responsibilities of the role. Additional tasks may be assigned by management to support the development of this role and the business._

**Job Types**: Full-time, Part-time

Pay: From $61.60 per hour

Expected hours: 1 - 20 per week

**Benefits**:

- Professional development assistance

Schedule:

- Shift work

Supplementary Pay:

- Penalty rates

Licence/Certification:

- First Aid Certification (preferred)
- Working with Children Check (preferred)
- NDIS Worker Screening Check (preferred)
- National Police Certificate (preferred)
- Driver Licence (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person