Application Support Analyst

1 week ago

Melbourne, Australia Cognizant Full time

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.

At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story.

**Position Summary**

**Mandatory Skills**
- Incident & Service Request Management using ITSM/ITIL frameworks
- Experience with Microsoft platforms (Azure, Service Manager, Dynamics 365)
- SQL and Database Querying
- Knowledge of PowerShell scripting and API integrations
- Familiarity with DevOps tools (Octopus Deploy, Jira, Confluence)
- Strong analytical and troubleshooting skills
- Excellent communication and stakeholder management skills
- Application monitoring and performance diagnostics

**Roles And Responsibilities**
- Develop and execute SQL scripts, debug code, and implement fixes for production incidents
- Manage incidents, change requests, and service tickets, ensuring adherence to SLAs
- Coordinate with development teams on sprint backlog issues, enhancements, and bug fixes
- Perform testing and validation of configuration changes in staging/test environments
- Mentor junior support staff on tools, processes, and knowledge sharing
- Engage in escalation handling and collaborate with leadership for high-impact issues
- Maintain technical documentation and contribute to knowledgebase development
- Actively contribute to process improvement and team collaboration initiatives

**Qualifications & Certifications (Optional)**
- Bachelor’s degree in Information Technology, Computer Science, or related field
- ITIL Foundation Certification preferred
- Microsoft Certifications (e.g., Azure Fundamentals, Dynamics 365) desirable

**Salary Range**:>$100,000

**Date of Posting**: 3-Oct-25

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