Application Support Analyst

4 weeks ago

Melbourne, Victoria, Australia The Reject Shop Full time

Join to apply for the Application Support Analyst role at The Reject Shop.

Overview

Deliver great technology experiences that keep our stores running smoothly. At The Reject Shop, we are focused on delivering value to our customers and creating a supportive, high-performing culture for our team. Following our acquisition by Dollarama, we're investing in our systems and infrastructure to support our national store network. We're looking for a proactive and detail-oriented Application Support Analyst to join our Technology team.

Responsibilities
  • Provide day-to-day support for legacy retail applications and assist with new POS deployments
  • Perform regular health checks to ensure system stability and performance
  • Manage and resolve incidents related to store-level applications
  • Collaborate with internal teams to troubleshoot issues and escalate when needed
  • Maintain documentation and contribute to continuous improvement of support processes
What You Will Bring
  • Experience supporting retail or enterprise applications in a fast-paced environment
  • Strong problem-solving skills and attention to detail
  • Ability to manage incident queues and prioritise effectively
  • Excellent communication skills, especially when working with non-technical users
  • Experience with SQL or database querying (desirable)
  • Familiarity with POS systems or store operations is a plus
What We Can Offer You
  • Inclusive and collaborative team culture
  • A flat, fast-paced business where every idea matters
  • Hybrid work model
  • Team Member discount of 15% for you and an immediate family member
  • Paid parental leave for primary and secondary caregivers
  • Employee Assistance Program – free and confidential support for you and your family

Ready to make an impact and help deliver seamless technology experiences across our store network? Apply now and be part of a business that's growing, evolving, and ready for what's next.

Advertised: 08 Sep 2025 AUS Eastern Standard Time

Applications close: 06 Oct 2025 AUS Eastern Standard Time

Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: Retail

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